Sr Customer Service Representative at RiverHouse - The Potomac

Customer Service Representative

Enjoy the opportunity to demonstrate extraordinary care for residents as they efficiently address resident requests. Driven by a desire to build relationships, Customer Service Representatives naturally excel at connecting with residents and providing superior service to ensure that we deliver the best in apartment living.

What You'll Do

• Deliver a warm greeting to residents to make them feel welcome.
• Quickly respond to all resident requests and use creativity to solve problems and drive resident satisfaction.
• Work with residents on lease alteration and lease renewal options and paperwork.
• Support the assistant manager with administrative and financial duties.
• Develop an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area.
• Coordinate community activities and social events to build resident relationships

What You'll Need To Succeed (Requirements)

• Experience in customer service-related fields such as hospitality, retail, or restaurants
• Strong interpersonal skills and a desire for learning and professional development
• Strong aptitude for computer systems and software
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
• CARING Demonstrated passion for caring about customers and co-workers alike.
• PROFESSIONALISM Professional presentation and superior written and verbal communication skills.
• EMPOWERMENT Proactive approach with a proven capability to take ownership of customer concerns.
• LEADERSHIP Dependability as a team member who inspires others to achieve excellence.
• INCLUSION Commitment to inclusion and treating everyone with kindness, dignity, and respect.

How We Support You

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20%-40% housing discount at select JBG SMITH communities.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.