Community Manager

Responsibilities Monitor, moderate, and actively engage with the user community across Google Chat, Discord, and other forums Identify and elevate complex issues, bugs, and feature requests to internal product and engineering teams Gather and synthesize community feedback, trends, and sentiment to inform product development Prepare regular reports on community health, engagement metrics, and key discussion topics Partner with Marketing, Product, and Developer Relations to create and distribute engaging content Uphold and enforce community guidelines to ensure respectful interactions Build relationships with power users and community advocates Assist in promoting community-focused events like webinars and AMAs Requirements Proven experience in community management or social media management, preferably in tech or SaaS Strong project management skills Excellent written and verbal communication skills with ability to explain technical concepts Experience using community platforms like Discord and Google Chat Strong interpersonal skills and ability to build rapport Ability to work independently and prioritize tasks effectively Proactive problem-solver with a user-focused mindset Fluency in English Preferred Qualifications Familiarity with Google Workspace products Understanding of automation concepts, AI, or workflow tools Experience working with developer or technical communities Experience with community analytics and reporting Familiarity with support ticket systems or bug tracking tools Experience creating content for technical or business audiences About the Company Workspace Studio brings AI-powered agentic automation directly into Google Workspace, enabling users to automate complex tasks and workflows using natural language and integrations with various tools. #J-18808-Ljbffr