Order Management Coordinator

General Fasteners Company is looking to hire a full-time Order Management Coordinator. Would you like to join a stable and growing company where there is potential for career growth ? If so, read on! This Order Management Coordinator position earns a competitive starting wage and we also offer great benefits and perks , such as 10 paid holidays, generous paid time off (PTO), a 401(k) option, flexible spending accounts (FSAs), life insurance, a down-to-earth casual environment, and a positive team-oriented culture . Our full-time employees also have access to medical, dental, vision, and other insurance options . Key Responsibilities and Competencies Support Account Managers and customer accounts as assigned Daily coordination of orders, material shipments and ASN’s, entry/processing and management of incoming customer orders through shipment, including internal expedites with supply chain, QA, Operations and Logistics to ensure accurate and timely processing of orders Work with customers and internal teams to communicate constraints in supply and coordinate with them to adjust orders accordingly Respond to customer requests related to shipping documentation and proof of delivery Analyze and communicate customer demand changes internally to Buyer and externally to Customer when appropriate Assist in investigation and resolution of customer concerns, working with Operations, Supply Chain, QA and Engineering as necessary to ensure closure, along with entering and tracking RMA’s and replacement Customer orders as necessary Support Finance in resolving receivables and invoicing concerns; process credits and debits as needed Provide follow-up support for all customer or company requests and objectives Process, submit and follow up on customer quotations Contract/P.O. Review and Records Management per documented processes Initiate set up of customers and track to completion Manage customer pricing in system Prepare, submit and track customer drawing or specification changes, deviation requests, supplier change requests and buy authorizations Support the reduction of excess and obsolete inventory by investigating and compiling supporting information Update and maintain all applicable reports in a timely manner Support GFC branch(es) with contract VMI serial files (if applicable) Knowledge, Skills, and Abilities Strong sense of urgency and ownership with a commitment to providing exceptional customer service when working with customers and internal teams Excellent verbal, written, and interpersonal communication skills Ability to identify and negotiate solutions aligned with company strategies and goals while gaining customer agreement Strong attention to detail and accuracy while meeting deadlines Ability to manage multiple detailed tasks with frequent interruptions Strong organizational and follow up skills with the ability to manage time, plan effectively, and adapt workload to shifting priorities Ability to identify potential and actual problems and take appropriate steps to prevent or resolve issues Analytical ability to gather and interpret data, evaluate relevant information, and draw accurate conclusions Proficient in ERP systems and Microsoft Word, Excel including VLOOKUP and pivot tables, and Outlook Willingness and ability to be flexible and adapt to changing job requirements Ability to understand and follow all established processes and procedures Physical Requirements Must be able to sit and work at a computer for up to 8 hours per day Job Qualifications Must have high school diploma or equivalent Preferred: Associates Degree or higher, or 2+ years of related experience Experience in the fastener, distribution, or manufacturing industries is preferred #J-18808-Ljbffr General Fasteners