Management Analyst

Management Analyst - Programs & Operations Economic Services Division

Please apply by date: 8/7/2026

"Follow your calling, Find your career"

Salary Range: $63,080 - 76,328.00. This is an exempt (salary) position. Please note pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.


At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


The Economic Services Division (ESD) within the Department of Community Resources (DCR) administers federal and state-mandated programs for eligible families. ESD administers programs including Food & Nutrition Services, More Than A Job NC, Work First Family Assistance, Work First Employment Services, Medicaid for Family & Children, Adult Medicaid, Energy Assistance, and Emergency Assistance programs.


Position Specific Summary
The selected candidate will support with onboarding, mentorship and training as it relates to the team. Additionally, they will assist with dashboard reporting, implementation and maintenance.


This position requires on-site support to the Department Monday - Friday.

Position Summary
The Department of Community Resources (DCR) provides individuals and families with immediate access to a diverse range of Health & Human Services programs and community partner services in Community Resource Centers throughout Mecklenburg County. The Economic Services Division specifically provides services across the following programs: Employment Assistance, Energy Assistance, Food & Nutrition Services, Housing Assistance, and Medicaid.


This position is responsible for managing and analyzing program data, advising management on program performance and outcomes, and recommending necessary adjustments to department procedures and workflows.


The ideal candidate will possess strong analytical skills, oral and written communications skills, and demonstrated proficiency in data governance, data querying, and database management. Experience with Power BI or comparable data visualization tools and the ability to build and maintain reports and dashboards is required.


Location:
301 Billingsley Road
Charlotte, NC 28211

Essential Functions


• Conducts research and analysis and advise management on results.


• Recommends necessary adjustments to department procedures.


• Works under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives.


• Responds to requests from State, County, local municipality government, or community internal/external stakeholders.


• Manages various projects aligned with Strategic Business Plan goals.


• Gathers and organizes information about the problem to be solved or the procedure to be improved.


• Interviews personnel and conducts on-site observations to determine the methods, equipment, and personnel as needed.


• Analyze financial and other data; including, but not limited to, revenue, expenditure, and employment reports


• Develops solutions or alternative practices.


• Recommends new systems, procedures, or organizational changes.


• Makes recommendations to management through presentations or written reports.


• Confer with managers to ensure that the changes are successfully implemented and creating positive results


• Assist with implementation and roll-outs of process changes/updates


• Support internal projects and initiatives within the team


• Support Departmental workplans


Mecklenburg County Community Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism. This includes service on the emergency management team on a two-year rotating cycle.

Minimum Qualifications


Experience:


Minimum of two years of experience in a related field

Education:


Bachelor's degree in Business Administration, Public Administration, Statistics, Data Analysis, or a related field.

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications


May require a valid North Carolina or South Carolina Driver's License


May require an Annual Motor Vehicle Record (MVR) check

Preferred Qualifications


• Master's degree in Business Administration, Public Administration, or a related field.


• Minimum of five years of quantitative data analysis.


• Strong skills in PowerBI, SQL, Excel, PowerQuery


• Knowledge of Health and Human Services programs.


• Excellent written and oral communication skills.


• Training and experience in applying research methodology and performing statistical analysis.


• Strong attention to detail, quality, and accuracy.


• Strong analytical and mathematical abilities.


• Highly organized and capable of managing complex tasks simultaneously.


• Able to establish and maintain positive and effective relationships with customers.


• Able to work under minimal supervision.


• Knowledge of performance management concepts.

Knowledge, Skills, and Abilities


Knowledge of:


• Principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction


• Business and management principles involved in strategic planning, project management, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources


• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar


• Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems

Skills


• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate


• Understanding written sentences and paragraphs in work related documents


• Talking to others to convey information effectively


• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems


• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Abilities


• Job / Organizational Fit: The extent to which activities and responsibilities available in the job are consistent with the activities and responsibilities that result in personal satisfaction; the degree to which the work itself is personally satisfying; the extent to which an organization's mode of operation and values are consistent with the type of environment that provides personal satisfaction


• Technical / Professional Knowledge & Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise


• Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently


• Building Strategic Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals


• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures


• Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it


• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Computer Skills


• Advanced proficiency in various computer applications including Microsoft Office Suite.


• Proficiency in Power BI is required.


• Experience with Salesforce is preferred.

Work Environment


Works in an office setting with moderate noise

Disclaimer Statement


This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.