Court Case Management Specialist

Job Description Summary Join Our Team as a Court Case Management Specialist! Are you a strong communicator who thrives in a fast‑paced environment? If so, you may be the ideal fit for our Court Case Management Specialist role. The Court Case Management Specialist provides a variety of customer service, administrative, and clerical support for the Pima County Consolidated Justice Court, including processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing Pima County Consolidated Justice Court documents and explaining procedures. Hiring Rate $17.37 hourly Minimum Qualifications High School diploma or equivalent and one year of customer service and/or office experience; or any equivalent combination of experience, training, and/or education approved by Human Resources. Preferences Fluent in both English and Spanish. Important Notice Regarding Multiple Applications Once a candidate formally accepts a job offer with Superior Court, Juvenile Court, or Justice Court (Tucson and Ajo), all other active applications they may have submitted for different roles within these courts will be inactivated. Duties/Responsibilities Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual; Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy; Receive and process payments per minimum accounting standards; follow through on court order completion paperwork to ensure appropriate court timelines are followed; Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition; Scan court documents into the court’s case management system; Receive court documents; review, verify, and process documents; create case files; Process proofs, certificates, and registration from information received in person or via the mail; Assist court customers with sensitive issues; Communicate case information effectively to partner agencies; may specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all‑inclusive). Additional Duties Drop off and pick up paperwork for case files and interdepartmental mail; Operate a variety of office equipment such as photocopiers, desktop computers, facsimile machines, and scanners; Complete duties, special assignments, and projects as assigned. Knowledge, Skills, And Abilities Knowledge of general office procedures and practices, including record keeping, filing, and typing forms, documents, and correspondence; Knowledge of office equipment and software such as Microsoft Word, Outlook, and Excel; Business English, grammar, punctuation, spelling, and a good mathematical aptitude; Ability to operate a computer to enter and retrieve information in a complex database; Good organization, time management, and problem‑solving skills; Ability to research facts, analyze, and identify resolutions to issues; Ability to work independently and under pressure; Effective communication skills, both verbally and in writing, with a diverse group of people. Special Notice Items All positions require the satisfactory completion of a background investigation by law enforcement agencies; Preference may be given to applicants who are Spanish speakers; A valid AZ driver license is required at the time of appointment if duties require court travel reimbursement. The successful applicant will be subject to a 39‑month Motor Vehicle Record review to determine the applicant’s suitability to operate a motor vehicle in accordance with Pima County administrative procedures. Out‑of‑state applicants must supply a 39‑month Motor Vehicle record from their home state pursuant to Pima County Administrative Procedure 30‑31 Driver Qualifications and Authorization; This job description may not be inclusive of all assigned duties and responsibilities. The court reserves the right to amend the duties and responsibilities at any time. Physical/Sensory Items Typically performs duties in an office environment performing frequent data entry requiring repetitive hand/arm movements. May have to sit, stand, or walk for long periods. May lift material or equipment weighing twenty pounds or less. Benefits Information Retirement Plan Vacation, holidays, and sick leave 100% paid parental leave Employer‑paid Short‑term Disability Tuition Reimbursement Health Wellness discount program Mental and Behavioral Health Benefits Paid Training with Advancement Opportunities Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time. The Arizona Superior Court in Pima County and the Pima County Juvenile Court Center offer the same benefits as those offered to other employees working for Pima County. The benefits package includes medical, dental, life insurance, flexible spending accounts, paid vacation and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer. For a complete description of the offerings, please refer to the official benefits resources. Equal Opportunity Statement We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, political interest, or any other characteristic or category protected by local, state, or federal law. #J-18808-Ljbffr Pima County