Customer Delivery Manager

Job Description

Job Description

About the Role

TeraWulf is building large-scale AI/HPC data centers, and the Customer Delivery Manager (CDM) serves as the primary tenant-facing point of contact from lease negotiation through commissioning and turnover to operations. The CDM owns the delivery of each colocation project on behalf of the customer — translating lease obligations and tenant requirements into executable scope, driving decisions across engineering, procurement, construction, and commissioning, and ensuring the tenant is ready to accept the space at Ready-for-Service.

The CDM is delivery-focused, serving as the tenant-facing liaison for design development, delivery execution, commissioning coordination, and turnover. The role requires strong coordination across engineering, design management, construction, procurement, commissioning, SMEs, third parties, and internal commercial stakeholders so tenant requirements are translated into clear decisions, controlled changes, and executable delivery workstreams.

Responsibilities

Lease Negotiation Support & Tenant Requirements Intake

• Serve as the technical delivery lead during lease negotiation, supporting Development and Legal by pressure-testing tenant requirements against site capability, standard infrastructure, schedule, and cost.

• Review and comment on lease exhibits and related delivery commitments — including SLA technical basis, overall scope alignment, delivery phasing, milestone obligations, demarcation, and change-control frameworks — to ensure they are deliverable, defensible, and internally consistent.

• Translate tenant business needs into structured technical requirements, and identify gaps, conflicts, and risks between customer requirements and standard TeraWulf infrastructure before lease execution.

• Establish the initial owner/tenant scope demarcation and responsibility matrix that will govern the project through commissioning.

Project Delivery Ownership (Lease Execution → Commissioning)

• Act as the primary tenant-facing point of contact for delivery-phase communication, decisions, escalations, and status reporting from lease execution through commissioning and turnover, while coordinating with the functional owners responsible for engineering, design management, construction, procurement, commissioning, and operations readiness.

• Coordinate the integrated delivery timeline against lease-committed Ready-for-Service (RFS), phasing, and milestone dates, and drive cross-functional accountability across

engineering, EPC, vendors, commissioning agents, SMEs, and internal TeraWulf stakeholders.

• Develop and maintain the integrated delivery program — including design decision logs, RFIs, change logs, action items, risks, open issues, milestone trackers, and tenant-facing status materials — as the single source of truth for the tenant relationship during delivery.

• Lead recurring tenant program reviews, site walks, milestone reviews, and executive updates.

Design Coordination & Change Management

• Coordinate with the engineering department, Design PM, EOR, SMEs, and third-party resources to confirm tenant requirements are understood, routed to the correct functional owner, and reflected in the design development process where applicable.

• Attend design milestone reviews, consolidate tenant comments, and coordinate disposition tracking, while the engineering department and Design PM retain ownership of EOR-facing design management and technical direction.

• Manage tenant-driven changes within the contractual change-control framework — helping define the request, route it through the proper technical and commercial review paths, capture high-level cost, schedule, scope, and risk impacts, and drive clear owner/tenant decision-making.

• Maintain enough MEP familiarity to understand tenant-facing implications of design decisions, identify when specialist input is required, and help translate technical impacts into clear delivery actions without assuming EOR responsibility.

Construction, Procurement & Vendor Interface

• Coordinate tenant-specific procurement items, long-lead equipment decisions, and OEM/integrator interfaces (server, network, and rack vendors) into the construction sequence.

• Support factory witness testing, submittal reviews, and tenant inspections at critical hold points.

• Track construction progress against the delivery schedule, surface risks and delays early, and drive resolution of tenant-impacting blockers.

• Coordinate deployment readiness — power availability, cooling readiness, network readiness, access, logistics, and tenant equipment staging.

Commissioning & Turnover

• Coordinate with the Cx Manager and CxA so tenant requirements, witness points, acceptance criteria, and readiness dependencies are understood and reflected in the commissioning process where applicable.

• Coordinate tenant participation in applicable Level 4 and Level 5 commissioning activities and manage tenant-facing sign-off tracking, while the commissioning team retains responsibility for commissioning execution.

• Own the turnover package to the tenant and to operations, including commissioning records, as-builts, master equipment list, systems manuals, warranties, and demarcation-of-asset register.

• Execute the formal CDM → CSM handoff at commissioning turnover, including account briefing, open-issue transfer, and lifecycle documentation, so account management continuity is preserved for the balance of the lease term.

Qualifications

• Bachelor's degree in Engineering, Construction Management, or related technical discipline.

• 5–10 years of progressive experience in project delivery, design coordination, construction management, or technical program management — with a meaningful portion in a tenant-facing or owner-representative capacity.

• Direct experience delivering data centers, mission-critical facilities, industrial projects, or large-scale commercial construction strongly preferred.

• Experience with MEP systems — particularly medium- and low-voltage electrical distribution, mechanical cooling (air and liquid), fire protection and fire alarm, controls, and telecommunications.

• Working familiarity with major data center MEP systems and design development workflows, including how tenant requirements, design changes, cost/schedule impacts, and technical dependencies are identified, reviewed, approved, and implemented.

• Demonstrated ability to read and interpret lease exhibits, technical specifications, and commercial documents, and to translate them into delivery workstreams.

• Ability to coordinate across tenants, engineers, contractors, vendors, OEMs, integrators, commissioning agents, and internal commercial stakeholders.

• Strong written and verbal communication skills, with the ability to translate technical issues into clear owner decisions, risks, and action items suitable for executive audiences.

• Proficiency with Bluebeam, Procore or equivalent, AutoCAD/Revit (read-level fluency), Microsoft Office, and Google Workspace.

• PE license or PMP a plus but not required.

• Willingness to travel up to 30% and to be onsite during key design, construction, commissioning, and turnover milestones.

Key Deliverables / Coordination Outputs

• Tenant requirements intake summary, including open questions, scope gaps, decision points, and lease exhibit issues requiring alignment.

• CDM review comments on lease exhibits, focused on SLA technical basis, scope alignment, delivery phasing, milestone commitments, demarcation, BOD alignment where applicable, and change-control readiness.

• Tenant-facing delivery tracker summarizing decisions, RFIs, change requests, risks, action items, milestone status, and owner/tenant dependencies.

• Consolidated tenant comment matrix for design milestone reviews, with disposition tracking coordinated through engineering, the Design PM, EOR, and applicable SMEs.

• Tenant change log and decision record documenting request status, required reviews, owner/tenant approvals, and high-level cost, schedule, scope, and risk impacts.

• Deployment readiness tracker covering tenant-facing dependencies such as power, cooling, network, access, logistics, equipment staging, and readiness milestones.

• Tenant meeting notes, site walk summaries, inspection observations, punch-list coordination items, and closure tracking.

• Tenant commissioning participation tracker, including witness points, open items, sign-off status, and coordination with the Cx Manager and CxA.

• Turnover readiness checklist and document coordination log for required as-builts, O&M manuals, systems manuals, warranties, asset information, and commissioning records prepared by the responsible functional owners.

• Formal CDM → CSM handoff summary, including account briefing, open-issue transfer, delivery history, and tenant-facing operational context at Ready-for-Service.