Enterprise Messaging & Collaboration Systems Engineer - 100% Remote

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What You'll Be DoingIf you are passionate about modern workplace technologies, thrive in a dynamic environment and want your work to make a real impact across an entire organization, this opportunity is for you!The Enterprise Messaging & Collaboration Team within Information Technology (IT) manages applications used Enterprise wide, primarily focused on collaboration and modernization tools. We provide design, implementation and support services to all departments within Wake County.The Enterprise Messaging & Collaboration Team is here to keep everything running smoothly, offer help when needed and ensure our collaboration platforms and services meet the needs of Wake County employees.Plus, we're always working on new projects and systems to better support our Wake County employees.As an Enterprise Messaging & Collaboration Systems Engineer, you'll work closely with multiple divisions within Information Technology, as well as business units across the county, to provide administration, design, implementation, integration and support for the Microsoft 365 platform and related technologies. This position offers the opportunity to improve enterprise collaboration services, implement new capabilities, troubleshoot complex issues and help modernize the County's digital workplace.You'll manage multiple initiatives simultaneously while supporting the Microsoft 365 platform, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID and related Microsoft 365 services. In this role you'll assist with platform administration, system integrations, identity and access management, troubleshooting, governance, security, service optimization and the implementation of new Microsoft 365 capabilities that enhance collaboration and productivity across the organization.NOTE: This is a 100% remote position and may be subject to 24-hour on call requirements.NOTE: For positions with a remote work option, all Wake County Government remote workers must reside in one of the following states or districts: North Carolina, Florida, Georgia, South Carolina, Tennessee, Texas or Virginia. About Our TeamWake County Information Technology is in the heart of Raleigh’s booming downtown, a part of the Research Triangle area. If you’re a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population for 1 million or more and garnering a #1 spot in Digital Government experience. Our team members are our most valued asset and treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out. The Basics (Required Education and Experience) Bachelors degree in Computer Science, Information Systems, Computer Engineering or a related fieldTwo years of experience in management or administration of collaboration systemsSix years of experience in management or administration of collaboration systems or systems analysis may be substituted for the combined education and experience requirementsEquivalent education and experience are acceptedPlease include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) We are looking for individuals with 3+ years’ experience in a combination of the following: Microsoft 365 Administration (e.g. Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Apps and related Microsoft 365 services)Identity and Access Management (e.g. Microsoft Entra ID, hybrid identity, authentication, Conditional Access and directory services)Enterprise Systems Administration (e.g. on-premises and/or cloud infrastructure)Microsoft 365 Platform Integrations and Automation (e.g. PowerShell, Microsoft Graph, Power Automate and third-party integrations)Customer Service and Technical Support (e.g. Help Desk, Tier 2/3 support, enterprise application support and incident troubleshooting)IT Project Implementation and Administration (e.g. platform migrations, service deployments, upgrades and operational improvements) We understand that the education you built your expertise and experience can take a variety of paths. You may have gained these skills through direct field experience, a certificate or specialized course, a boot camp, from a mentor, a technical or associate degree, a four-year degree, or another path altogether. We welcome candidates from ALL paths of learning and celebrate the diversity of educational experiences that could have led you into IT. How Will We Know You're 'The One'? Your expertise should be driven by: Knowledge of and experience with enterprise technology platforms and services, including both on-premises and cloud environmentsDesire and ability to communicate clearly and compassionately with team members, staff and the communitySkilled and passionate about resolving complex technical challenges, troubleshooting enterprise systems, and continuously improving the user experienceKnowledge and ability to guide enterprise technology solutions through planning, design, implementation, support and continuous improvement About This Position Location: WCOB Raleigh, NC 27602 Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:15pm Hiring Range: 95,542 - 111,467 Market Range: 79,617.00 - 143,314.00 Please include ALL prior work experience on your application and resume.Posting Closing Date: 7:00 pm on 8/17/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.