Collector

Debt Collection Specialist

Location: Harrisburg, PA

Work Hours: Monday to Friday, 8:00 AM – 5:00 PM

Pay Rate: $17.00 per hour

Job Overview: We are seeking a motivated and customer-focused Debt Collection Specialist to join our team in Harrisburg, PA. In this role, you will assist consumers in resolving past-due accounts across a variety of industries, including healthcare, utilities, retail, and government sectors. You'll be responsible for handling high-volume inbound and outbound calls, processing payments, and setting up payment arrangements. A comprehensive paid training and coaching program is provided to ensure compliance with all Federal and State collection regulations and to help you succeed in the role.

Key Responsibilities:

• Manage a high volume of inbound and outbound collection calls
• Assist consumers in resolving delinquent accounts professionally and empathetically
• Process payments and establish payment arrangements
• Maintain compliance with all applicable Federal and State collection laws
• Deliver exceptional customer service throughout the collection process

Requirements:

• Minimum of 1 year of customer service experience
• Must be able to pass a background check and drug screening
• Previous experience in collections or handling past-due accounts is a plus

Benefits:

• Paid formal training program
• 7 PTO days, 6 paid holidays, and 3 unpaid personal days after 1 year
• Unlimited free parking
• On-site subsidized vending machines for employees