Residential Service Plumber

Job Description

Job Description

Residential Service Plumber

TriState Home Services | Frederick, MD

Experienced plumbers have options. The right opportunity should offer more than a full schedule—it should provide steady customer demand, strong office support, quality tools, continued training, and a company that respects the expertise you bring into every home.

At TriState Home Services, we provide heating, cooling, plumbing, drain, and electrical services to homeowners throughout the region. Our full-service structure creates consistent demand and gives our plumbers the support of an experienced customer service, dispatch, and operations team.

We’re looking for a skilled Residential Service Plumber with boiler experience who takes pride in accurate diagnostics, dependable workmanship, and creating an exceptional customer experience. You’ll have the resources needed to work efficiently, take ownership of your service calls, and continue growing your technical skills and earning potential.

If you’re looking for year-round work, strong operational support, and a company that values quality, accountability, and doing the job right, TriState Home Services may be the right place for your next move.

• Competitive compensation with performance-based earning opportunities

• Steady, year-round customer demand

• Strong dispatch, customer service, and operational support

• Company-provided vehicle

• Company phone or tablet

• Company-provided uniforms

• Affordable Medical, Dental, and Vision Insurance

• Health Savings Account with Company Contributions

• 401(k) with Company Match

• Company-Paid Life Insurance

• Company-Paid Short-Term and Long-Term Disability Insurance

• Paid Vacation, Sick Time, and Personal Days

• Paid Holidays

• Parental Leave

• Tool and Safety Shoe Allowances

• Ongoing Technical, Safety, and Customer Service Training

• Career Advancement Opportunities

• Support from an experienced HVAC, plumbing, drain, and electrical team

• Diagnose, repair, and maintain residential plumbing systems.

• Service and install water heaters, faucets, toilets, fixtures, disposals, sump pumps, ejector pumps, and related equipment.

• Repair water lines, drain lines, leaks, valves, piping, and other plumbing components.

• Perform plumbing inspections and identify code, safety, and performance concerns.

• Clearly explain findings and recommend appropriate repair or replacement options.

• Obtain customer authorization before beginning work and collect payment when appropriate.

• Complete accurate estimates, service notes, photos, and required documentation.

• Communicate parts, scheduling, and return-trip needs promptly to the office.

• Protect customers’ homes and maintain a clean, organized, and safe work area.

• Maintain assigned vehicle inventory, tools, equipment, and materials.

• Coordinate with customer service, dispatch, and other field teams.

• Participate in ongoing technical, safety, sales, and customer service training.

• Previous residential plumbing service and repair experience.

• Strong diagnostic and troubleshooting abilities.

• Knowledge of residential plumbing systems, fixtures, materials, and applicable codes.

• Ability to independently manage service calls from diagnosis through completion.

• Strong communication, presentation, and customer service skills.

• Ability to explain technical findings and available options clearly to homeowners.

• Comfortable recommending appropriate solutions based on customer needs.

• Commitment to safe, code-compliant, and high-quality workmanship.

• Maryland Journeyman or Master Plumber license preferred.

• Backflow certification is a plus.

• Comfortable using tablets, mobile applications, and field service software.

• Valid driver’s license with an acceptable driving record.

• Ability to perform physical work in basements, crawl spaces, bathrooms, and outdoor conditions.

Success in this role means diagnosing plumbing problems accurately, completing dependable repairs and installations, and helping homeowners feel confident in the solutions you recommend. You’ll take ownership of the customer experience, maintain professional communication, and help TriState Home Services continue earning trust through quality service and consistent follow-through.

Join a company that provides the customer demand, resources, and support needed to grow your skills, earnings, and career. Apply today.

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Competitive compensation including a lucrative hourly wage, commission, and bonuses.

Join our team and become an integral part of TriState's commitment to exceptional Plumbing services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.