Engagement Manager Pharma

Engagement Manager

As a Engagement Manager in our Health and Life Sciences (HLS), you will play a pivotal role in fostering and expanding our client relationships within the HLS sector, executing large Enterprise Business Application development-based Programs at various Fortune 100 clients. This includes strategic preparation, planning, relationship management, people leadership, project management, risk management, technical solution design, data discovery, business discovery, steer-co cadence, leading the coordination with our solutions teams to achieve revenue and margin targets.

Responsibilities

• Strategically drive client partnerships, relationships, business growth in key pharmaceutical accounts, collaborating with solution teams to manage revenue and margin targets.
• Help the team in implementing AI models such as commercial analytics, supply chain analytics, finance analytics, marketing analytics, forecasting, optimization, propensity models, and integrate into client processes/workflows for business impact
• Deliver programs with Agentic AI transformation across Field-force transformation, omnichannel commercial excellence, brand analytics, marketing analytics, next best action, content tagging, patient service/ Field force copilot Programs leveraging domain expertise, Gen AI, AI, MLOps, LLMops, Cloud engineering, design
• Bring clarity to chaos, problem frame, white board in an agile manner in person with key stakeholders to drive client value. Collaborate with a diverse group of client stakeholders to align project vision, develop and refine the vision for a next-generation analytics/AI/GenAI/Agentic AI products and platforms
• Build in-depth knowledge of client business priorities, challenges, and initiatives, translating these into actionable opportunities and develop comprehensive account plans aligned with organizational goals and client strategies to drive QBRs, MBRs, JBPs
• Lead end-to-end management of key programs including selling, business consulting, project management, technical solution delivery, to achieve annual revenue targets of $2M+ while maintaining high client satisfaction (NPS > 70), delivery quality, robustness of solutions, timelines
• Drive daily client and account calls, representing the Pharma team and contributing to strategic discussions.
• Drive proposal development and client presentations using latest and greatest, actively contributing to business development efforts.
• Play an integral role in the pharma practice, aligning AI initiatives with broader organizational goals and closely collaborating with internal stakeholders.
• Represent the full Client portfolio, demonstrating expertise in AI, Engineering & Design, Behavioral sciences, and healthcare and pharmaceutical analytics solutions.
• Manage and mentor a diverse team of onshore and offshore professionals, ensuring high-quality consulting services and fostering strong client relationships to stay ahead of competition.
• Work with the tech ecosystem AWS, Open AI, Microsoft, Databricks, MongoDB and other vendors/suppliers/providers regularly to collaborate on partnership, sales channels, conferences, relationships, joint business props, optimizing performance and experience for clients.

Success Profile

• Masters degree or higher in Data Science, Computer Science, Statistics, or a related field, Engineering, Math, Business Administration
• 9-12 years of experience in healthcare/pharma consulting, with comprehensive knowledge of pharmaceutical data and analytics, technology domains in Engineering and AI.
• Proven track record in leading strategic engagements within the pharmaceutical industry, achieving quarterly and annual goals.
• Experience in analytical solution deliver to Fortune 500 companies and handling direct client interactions at VP/Director levels comfortably on a daily basis.
• Strong commercial acumen with excellent storytelling abilities to map client challenges to Client's capabilities and link them to business outcomes.
• Excellent communication skills and ability to engage with client audiences up to C-level, thriving in a collaborative team environment.
• Excellent communication and leadership skills.
• Strong problem-solving abilities and analytical mindset.
• Ability to think on your feet, comfortable with ambiguity, and effective in a cross-functional environment.
• Travel to client sites at least 3 days a week in New Jersey/New York
• Self-driven with a strong desire for rapid career growth, aligning with Client's core values: Client First, Extreme Accountability, Humble, Hungry, and Smart.