ServiceNow Engagement Manager @Advizex (Remote)

ServiceNow Engagement Manager @Advizex (Remote)

Kentucky

Advizex is a Myriad360 company that brings together technology expertise and a customer‑first philosophy. They offer IT solutions across healthcare, education, government, manufacturing, and retail.

In this role, the ServiceNow Engagement Manager leads client‑facing implementations and drives successful delivery across ServiceNow ITOM/ITSM environments. The position combines end‑to‑end engagement ownership with pre‑sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem‑solver who translates business needs into effective solutions while serving as a trusted advisor to clients.

Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in Kentucky.

Key Responsibilities

• Recommend and deliver solutions that meet customer needs and ensure the solutions meet functional requirements.
• Prepare and execute workshops.
• Promote process standardization and efficiencies.
• Determine and document detailed requirements.
• Design process solutions.
• Provide advisory and implementation services and solutions.
• Configure the platform and applications.
• Solution appropriately following ServiceNow Best Practices.
• Train, enable, and/or educate the client on the solution.
• Provide post go‑live support.
• Use knowledge of technology, products, processes, industry expertise, and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and drive the sale, implementation, and expansion of the platform.
• Contribute to and edit proposals and recommend content.
• Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer.
• Build in‑depth knowledge of technical and business priorities, challenges, and initiatives that can be translated into Advizex solution opportunities.
• Determine how industry trends, product announcements, and advances in technology may impact the customer.
• Develop successful relationships with team members, partners, and customers.
• Ensure effective coordination and support between account teams and supporting technical resources.

Required Qualifications

The ideal candidate will have 3–5 years of hands‑on experience with the ServiceNow platform, be comfortable making solution recommendations, and demonstrate the ability to design complex business solutions and clearly articulate those solutions to customers. In addition, the candidate will bring the following experience, knowledge, and attributes:

ServiceNow & Technical Experience

• Experience leading or guiding ServiceNow implementations using Agile methodologies.
• Strong experience with ITSM and ITOM.
• Experience delivering ServiceNow integrations with external systems.
• Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization).

Delivery & Engagement Management

• Proven ability to manage stakeholders and drive accountability through project completion.
• Experience working within an Agile delivery model, including requirements gathering, development, and testing.
• Engagement management experience, including planning, reporting, delivery, and project closure.
• Strong consultative approach with the ability to communicate business process improvements clearly and effectively.

Business & IT Acumen

• Prior experience working within IT Operations outside of ServiceNow‑specific roles.
• Solid business analysis skills, including translating business needs into technical solutions.
• Working knowledge of ITIL / ITSM / SACM concepts and best practices.

Certifications & Credentials

• ServiceNow Foundational Certifications (CSA and/or CAD).
• ServiceNow Implementation Certifications (CIS).
• ServiceNow Sales Accreditations.

Additional Requirements

• Ability to work effectively with both technical and non‑technical stakeholders.

Benefits and Perks

• Company‑subsidized medical benefits.
• Dental and vision coverage offered.
• 17 paid time off days.
• Flexible work arrangements.
• Retirement savings plans.
• Paid long‑term disability.
• Basic life insurance offered.

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $105,000 - $115,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.