Sr. Engagement Manager, North America

Position Summary Sr. Engagement Manager (SEM) – responsible for growing and retaining business with existing clients in North America, primarily within the Manufacturing, Wholesale, and Distribution industries. Essential Duties & Responsibilities Expanding Accounts by Identifying and Closing Cross‑Sell Opportunities Create awareness and demand for Rimini Street services and products within the assigned book of business with the support of field marketing and own outreach. Develop qualified leads through direct prospecting, lead follow‑up, networking, and collaboration within the client base. Establish a strong, trusted relationship with clients as their technology advisor to understand goals and business outcomes. Contribute to and enable clients’ strategic vision, showing how Rimini Street’s solutions address their needs. Use company‑provided assets to craft or customize compelling sales presentations, messages, positioning statements, and collateral. Utilize effective social and digital selling strategies and tools (LinkedIn, Sales Navigator, etc.) to maximize opportunities. Update and track all opportunities and client activities in Salesforce CRM. Leverage Clari or similar sales efficiency tools to manage and report on opportunities. Develop and execute an account plan to grow and expand support and products by closing cross‑sell opportunities. Client Retention and Contract Renewals Work closely with the Renewals Sales team, pre‑sales technical resources, Product Line Managers, Service Delivery leaders, and other internal teams to retain clients and secure renewals of recurring‑revenue contracts. Identify renewal risks ahead of contract expiration and collaborate on strategies and proposals to address issues and secure renewals, adding expansion opportunities. Hold responsibility for meeting or exceeding annual retention targets and compensate for renewal losses by expanding the client footprint. Account Management and Client Satisfaction Manage the overall relationship with existing clients, ensuring a positive experience and full service adoption. Maximize the value customers receive, ensuring they deploy and use all entitled services and products. Maintain strategic alignment with clients, develop client‑specific plans and goals, and partner to drive full portfolio adoption. Leverage client relationships for prospect references, success stories, testimonials, quotes, and other marketing assets. Grow, nurture, and maintain executive relationships within the client base. Help clients stay up‑to‑date on the full service offering portfolio, processes, tools, and innovations. Serve as the voice of the customer, sharing insights to evolve and improve offerings. Oversee Service Delivery and Manage Margins Collaborate with Global Support Delivery (GSD) teams to ensure high‑quality service delivery and operational efficiency. Work with Onboarding, Service Delivery, Product Delivery, and other Rimini Street teams to meet SLAs, deliverables, and client value expectations. Manage client escalations through the escalation system and monitor progress for successful resolution. Manage margins at the deal level for new contracts and provide suggestions to improve overall profitability. Professional Experience & Qualifications Education Bachelor’s degree or equivalent required; Master’s or MBA desirable. Experience 5+ years working with prospects and clients in the Manufacturing, Wholesale, and Distribution industries. 10+ years in customer‑facing technology roles across Sales, Renewals, Account Management, and Consulting. 5+ years selling technology services, including software support, managed services, and professional services. 5+ years in post‑sales customer‑facing roles (Account Management, Customer Success). 2+ years selling Application Management Services (AMS). Experience selling services and solutions for existing software products. Proven ability to build executive relationships with clients, partners, analysts, and leverage them for references and marketing. Track record of outstanding sales achievement, consistently meeting or exceeding quotas. Experience managing deals, client accounts, and portfolios to meet expense and margin targets. Experience in Oracle and/or SAP markets and ERP ecosystems desirable. Demonstrated results leading cross‑functional teams to execute projects and initiatives. Qualifications and Skills Customer‑centric sales approach with passion for helping customers improve their core business. Track record of managing and growing top client accounts in enterprise technology. Strong analytical skills and ability to solve complex business issues. Leadership, exceptional attitude, spirit, and consensus‑building across functional groups and client executives. Excellent interpersonal skills and ability to build strong relationships. Proven record of delivering high‑quality results on time. Ability to influence cross‑functional groups within matrixed organizations. Strong verbal, written, and presentation communication skills. Strong time management and organizational skills. Willingness to embrace change and adapt in a fast‑moving market. Demonstrated success building and reinforcing a collaborative, team‑oriented culture. Leading by example and willingness to take initiative. Equal Employment Opportunity Statement Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr