Patient Services Coordinator

Patient Services Coordinator

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. IBJI wants to help you move better, so you can live better.

We would love to talk to you about joining our team as a Patient Services Coordinator if you thrive in a fast paced, multifaceted public-engaging environment, want to work in a culture of "Trust, Respect and Pride", are professional, positive, engaging, and personable, demonstrate professional verbal and written communication, and move easily through multiple technical software platforms.

Skills/experience that transfer well to the Patient Services Coordinator role include Fast Paced Healthcare, Wellness/Spa Front Desk, Hospitality Industry Front Office/Guest Services, and Fast paced food service industry - waitresses, hostesses, bartenders, baristas.

Expectations include face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits, providing daily support to the management and staff as needed, managing heavy phone reception, scanning/emailing, faxing, and other clerical duties, being available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays, occasional travel to nearby clinics to assist with Front Desk Coverage, and no weekends!

What you can expect from us includes a positive team environment with colleagues and managers committed to your success, gain skills in multiple areas of Administrative Operations and Patient Care, leadership development pathways, support for our communities with our philanthropic group - IBJI Cares, career growth as IBJI continues to grow, and a competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage.

The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities include welcoming patients and visitors to IBJI by providing and maintaining the highest quality customer service experience, preparing paperwork to facilitate efficient operation and excellent customer service, answering general inquiries, appointment scheduling, phone reception, patient triage, and escalation to appropriate staff, registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents, check in/out procedures, patient chart management, collection/posting of patient responsibility payments (including copays and deductibles), insurance verification and referral management as required, assist in training staff and mentoring new employees within department, maintaining clean and safe work environment, and other office duties as assigned.

Requirements include a high school diploma or equivalent required, associates degree preferred (healthcare concentration field a plus), minimum three years experience in customer service role required (medical office experience is a plus), minimum 1 year in a patient services related role preferred, EHR experience with Epic experience preferred, knowledge in medical terminology preferred, ability to handle highly confidential, sensitive and non-routine information, familiarity with scheduling and rearranging appointments, good working knowledge of Microsoft Office and Windows-based computer applications, insurance payer and eligibility knowledge, must be a team player, able to work in a fast-paced environment and have a flexible schedule as needed, neat, professional appearance, strong written and verbal communication skills, results oriented with concern for appropriate process, and willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Physical/mental demands may include hand dexterity for office machine operation; using a calculator and/or computer keyboard, and physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

Environmental/working conditions include being available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice, work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public, work may be stressful at times, and contact may involve dealing with angry or upset people.

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.