Lead Systems Technician (Install + Programming + Field Leadership)

RevampIT Audio Video is a design-focused technology firm serving the Phoenix Metro area, specializing in high-end residential and select commercial projects. We design and install integrated lighting, motorized shades, audio/video, networking, control, and security systems. Purpose To design and implement smart technology that is beautiful, intuitive, and easy to use, while helping clients experience the benefits of modern living. High‑end residential and select commercial clients in the Phoenix Metro area seeking high‑performance, design‑aligned technology solutions. Core Values Proactive Communication – keep everyone informed at all times Simplicity – make technology easy to understand and use Trust – do what we say we will do Exceptional Quality – leave every project better than we found it Role Summary This is a high-level, full‑time role for a Lead Systems Technician who can take ownership of projects from pre‑wire through final delivery. You will lead installs, program systems, solve problems in the field, and help develop junior technicians. This role is critical to allowing ownership to step out of day‑to‑day field execution and focus on growth. Core Responsibilities Lead projects from start to finish (pre‑wire, trim, final) Program and configure systems (Control4, networking, AV, security, lighting/shades, commercial systems such as SAVI or similar) Execute engineered plans and adapt intelligently based on real‑world site conditions Build clean, professional racks and infrastructure Install and configure networks (routers, switches, WAPs) Troubleshoot and resolve issues independently without constant escalation Train and mentor junior technicians Communicate clearly with clients, builders, and internal team Maintain jobsite cleanliness and professionalism at all times Document work, changes, and issues using company systems (iPoint, Microsoft Teams) How We Execute Projects Our process follows a structured workflow from engineering through final delivery: Pre‑wire – infrastructure and rough‑in Trim – device install, terminations, rack build Final – programming, network setup, system delivery Each phase must be completed to a high standard before moving forward, with clear communication throughout. Technology Experience Preferred Lighting & Shades: Lutron AV / Theater: Sony, Sonos, Kaleidescape, AVPro Edge Security & Access: Alarm.com, Qolsys, DSC, DoorBird Strong fundamentals and the ability to learn quickly are essential. What Success Looks Like Projects completed on time with minimal rework Systems fully functional at handoff Problems solved without constant escalation Minimal owner involvement in field operations Non‑Negotiables Reliability – show up on time and follow through Clean installs – pride in workmanship Ownership – you are responsible for the outcome, not just completing tasks Field Resources + Support Company vehicle may be provided based on role and experience; otherwise mileage reimbursement applies Tools provided and/or tool allowance Phone stipend or company device Local travel within the Phoenix metro area Requirements 5+ years AV / low‑voltage experience Strong programming and troubleshooting ability Ability to run projects independently and make decisions in the field Experience in high‑end residential or commercial environments Ability to lift and handle equipment safely Preferred Qualifications Lutron / lighting experience Leadership/mentorship experience This position may be classified as exempt or non‑exempt depending on experience and role alignment Performance-based bonus Paid time off (accrual-based) and paid holidays Health and dental options available Training and certification support Growth path into leadership roles #J-18808-Ljbffr RevampIT Audio Video