Senior ServiceNow Developer

Job Summary
We are seeking an experienced Senior ServiceNow Developer to support a major technology client in San Diego, California. The ideal candidate will have strong hands-on experience designing, developing, configuring, and implementing solutions on the ServiceNow platform. This role requires expertise in ServiceNow development, ITSM, integrations, scripting, workflows, platform configuration, and Now Assist, along with the ability to troubleshoot complex technical issues and provide technical guidance to other team members. The candidate should be comfortable working with business stakeholders, architects, and cross-functional technical teams to deliver scalable and high-quality ServiceNow solutions.

Key Responsibilities
• Design, develop, configure, and maintain ServiceNow applications and modules.
• Develop and customize ServiceNow solutions using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Workflows/Flow Designer.
• Work extensively with ITSM modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Develop and maintain integrations between ServiceNow and enterprise applications using REST/SOAP APIs, IntegrationHub, MID Server, and other integration technologies.
• Design and implement workflows and automation using Flow Designer and IntegrationHub.
• Develop custom applications and scoped applications based on business requirements.
• Translate business and technical requirements into scalable ServiceNow solutions.
• Participate in requirements gathering, technical design, development, testing, deployment, and post-production support.
• Troubleshoot and resolve complex ServiceNow platform issues.
• Perform code reviews and ensure development follows ServiceNow best practices.
• Work closely with architects, business analysts, product owners, and other development teams.
• Support platform upgrades, enhancements, and continuous improvement initiatives.
• Develop and maintain technical documentation, design documents, and implementation guides.
• Participate in Agile/Scrum ceremonies and collaborate with cross-functional teams.
• Provide technical guidance and mentoring to junior ServiceNow developers when required.

Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 8+ years of experience, with significant hands-on ServiceNow development experience.
• Strong hands-on experience developing and configuring ServiceNow applications.
• Strong JavaScript and ServiceNow scripting experience.
• Experience with ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management, and Request Management.
• Strong understanding of ServiceNow architecture, development standards, and best practices.
• Experience developing ServiceNow integrations using REST/SOAP APIs.
• Experience with Flow Designer and/or IntegrationHub.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Security Rules, and Glide APIs.
• Experience with MID Server, ServiceNow APIs, Update Sets, and Application Repository.
• Must have hands-on experience with ServiceNow Now Assist.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with technical and non-technical stakeholders.

Preferred Qualifications
• Experience implementing or configuring Now Assist and Generative AI capabilities within ServiceNow.
• Understanding of how AI can be leveraged within ServiceNow to improve incident resolution, knowledge management, service operations, and employee or customer experiences.
• Familiarity with Virtual Agent, AI Search, Predictive Intelligence, or related ServiceNow AI capabilities.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) certification.
• ServiceNow Certified Application Developer (CAD).
• Experience with ServiceNow custom application development.
• Experience working in large enterprise environments.
• Experience supporting ServiceNow upgrades and platform migrations.
• Agile/Scrum experience.
• Experience mentoring junior developers or providing technical leadership.