Commercial Product Owner - Payments & Contract Platforms

Position Overview Commercial Product Owner – Payments & Contract Platforms will manage various Digital products including Connected Solutions, Contracted Services, and internal Digital Capabilities to progress the long‑term business strategy of the organization. This role will own the definition, prioritization, and delivery of product features and process improvements that support various aspects of the Commercial organization including contract lifecycle management, pricing, telematics and other subscription‑related products, and payment capabilities. It serves as the voice of the business, dealer, and customer by translating needs into clear priorities and ensuring delivered solutions drive adoption, scalability, and measurable business outcomes. Partners cross‑functionally with Sales, Finance & Accounting, Legal, Digital, IT, and Dealers to enhance existing offerings and deliver new capabilities in alignment with broader SC&C strategic plans. Responsibilities Product Ownership & Vision Owns assigned Digital and Operational product areas supporting service and maintenance offerings, from concept through delivery and continuous improvement Coordinates closely with Service Contract Portfolio and Connected Solutions teams to ensure alignment with Digital development needed to support product introductions Develops and maintains a clear product vision and roadmap aligned to SC&C strategic objectives Works closely with Digital Organization to align roadmaps and priorities to ensure development resources are in place to support Commercial product delivery timelines Balances short term enablement needs with long term platform and process improvement Backlog & Prioritization Owns and manages the product backlog, including feature definition, user stories, acceptance criteria, and prioritization Continuously refines backlog based on dealer feedback, customer needs, operational performance, and business priorities Stakeholder & Customer Engagement Engages directly with dealer stakeholders and end customers to understand workflows, pain points, constraints, and adoption barriers Serves as the primary liaison between business stakeholders, dealers, customers, and Digital / IT delivery teams Incorporates feedback with flexibility and urgency, rapidly adjusting priorities to ensure successful outcomes Delivery & Execution Translates strategic, market, commercial, and operational needs into clear, structured requirements for Digital and IT teams Partners closely with delivery teams to clarify scope, resolve ambiguity, and unblock execution Supports planning, sprint reviews, and release readiness activities, ensuring delivered capabilities meet business intent Process Documentation & Optimization Applies strong process mapping, documentation, and optimization methodologies (current/future state, gap analysis) Identifies inefficiencies and leads improvements across dealer, customer, and internal workflows Drives standardization, scalability, and repeatability across offerings and markets Influence & Results Operates with a high degree of autonomy and accountability, driving outcomes without direct reports Influences decisions across Sales, Finance & Accounting, Legal, Digital, IT, and Dealer organizations Uses data, business cases, and structured analysis to support prioritization and investment decisions Key Characteristics Self‑starter comfortable operating in ambiguity and defining new initiatives where precedent may not exist Strong execution mindset with a demonstrated sense of urgency Customer and dealer centric, with a bias toward practical, adoptable solutions Ability to work on multiple projects in parallel while maintaining a high level of quality and incremental progress Analytical and process driven, yet pragmatic in delivery Drives results through influence, alignment, and clarity rather than formal authority, and may provide informal guidance or coaching to peers Minimum Requirements Minimum requirements for this position are: Bachelor’s degree and at least 5 years of marketing, sales or product‑related experience; at least 1 year of lead experience Master’s degree and at least 3 years of marketing, sales or product‑related experience; at least 1 year of lead experience At least 8 years of marketing, sales or product‑related experience; at least 1 year of lead experience Additional Requirements Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status). Desired Skills Experience owning or supporting contracted offerings, service programs, subscriptions, or payment models Experience serving as a Product Owner within Agile or iterative delivery environments Familiarity with Lean, process optimization, or continuous improvement methodologies Experience supporting dealer networks, franchise models, or B2B service ecosystems Exposure to integrations with third‑party platforms or subscription management solutions Benefits and Compensation This position offers competitive market‑based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience. EEO Statement We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email View email address on click.appcast.io to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered. #J-18808-Ljbffr International Motors