Collections Specialist

Since 2002, Mason Technologies has been a leader in technology integration, proudly certified as a Woman-owned Business Enterprise (WBE) both in NYC and nationally. With headquarters and a fully equipped warehouse in Deer Park, NY, an additional office in downtown NYC, and resources across the nation, we design, implement, and service innovative solutions in low-voltage structured cabling, audio visual systems, data centers, and unified security. We serve a variety of industries including healthcare, government, higher education, finance, and business (both big and small). We're always aiming to build lasting relationships based on trust, respect, and a shared vision for a better future. Our founder, Jennifer Mason, has cultivated a family-like environment that emphasizes deep care and commitment to our people and the clients and communities we serve, forming the foundation of everything we do. At Mason Technologies, diversity and inclusion drive our hiring, ensuring we bring together the most talented individuals regardless of race, age, religion, gender identification, or sexual orientation. If you want to have a career of unparalleled growth, a team with a family-strong bond, and an unmatched atmosphere of motivated and caring professionals, apply to Mason today! Let’s craft a future together that's built upon integrity, equality, professional pride, the authentic spirit of our family, and a commitment to making the world a better place. Our Comprehensive Employee Benefit and Perk Package: Medical, Dental, and Vision Coverage: We provide comprehensive healthcare benefits to keep you and your family healthy and secure. 401k with Matching: Plan for your future with our 401k program, featuring competitive company matching. Paid Time Off (Holiday/Vacation/Sick/Personal): Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs. Unlimited Growth Opportunities: We believe in fostering talent and providing opportunities for continuous professional growth. Family-Friendly Company Events & Outings: We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties! Bagel Thursdays: Enjoy weekly treats with Bagel Thursdays at our offices! Caring Ownership: We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment. Position Overview: Mason Technologies is seeking an experienced and motivated Collections Specialist to join our Finance team. This role is responsible for managing outstanding accounts receivable, maintaining positive customer relationships, and ensuring timely collection of payments while providing exceptional customer service. The ideal candidate is a confident communicator with a professional, customer-focused approach and the ability to navigate challenging conversations with diplomacy and persistence. Experience working with construction, telecommunications, or project-based billing is highly preferred, particularly with public sector or municipal customers. Responsibilities: Manage the collection of outstanding customer balances through proactive communication via phone and email. Build and maintain positive relationships with customers while working toward timely payment resolution. Monitor accounts receivable aging reports and prioritize collection efforts based on payment status and risk. Review customer contracts, billing requirements, and payment terms to ensure collections align with contractual obligations. Coordinate with Project Managers, Finance, and Operations to resolve billing discrepancies and payment issues. Follow up on invoices submitted to municipal, government, and commercial customers to determine payment status and expected timelines. Document collection activities, customer communications, and payment commitments accurately. Research and resolve disputes or invoice issues that may delay payment. Escalate delinquent accounts when appropriate while maintaining a professional and solution-oriented approach. Assist with cash forecasting by providing updates on expected collections. Support continuous improvement of collections processes and accounts receivable procedures. Qualifications: 5+ years of collections, accounts receivable, or credit and collections experience. Construction, telecommunications, low-voltage, or project-based industry experience strongly preferred. Experience working with government agencies, municipalities, or public sector customers is a plus. Strong understanding of contract payment terms, billing requirements, lien waivers, and project payment processes is preferred. Excellent verbal communication and relationship-building skills. Position Type: Full-Time, In-Person We are currently only considering candidates who already live within commuting distance of our office. This role is not open to relocation and relocation assistance is not provided. #J-18808-Ljbffr