Seasonal - Customer Service Representative
Nimbl Fulfillment
Job Description
Job Description
Bring Your Good Energy. Make Someone’s Day.
At Nimbl Fulfillment , we believe great customer service is about more than answering questions—it’s about making people feel heard, helped, and taken care of.
We’re looking for a friendly, upbeat, service-minded Seasonal Customer Service Representative to join our team during our busy season. This is a great opportunity for someone who enjoys talking with people, solving problems, staying positive under pressure, and being part of a team that genuinely cares about the customer experience.
Nimbl is a growing fulfillment company that supports a variety of exciting brands. Behind every order is a customer who is counting on us to get it right—and that’s where you come in!
What You’ll Do
- Be the friendly voice customers connect with by phone, email, and chat.
- Listen carefully, understand the issue, and provide helpful solutions.
- Handle customer concerns with patience, empathy, and a positive attitude .
- Help customers with product, order, shipping, and troubleshooting questions.
- Keep customer interactions and information accurate and organized.
- Follow up when needed to make sure the customer feels taken care of.
- Work closely with our warehouse and internal teams to solve problems and get things moving.
- Jump in wherever needed during our busy season and help create a great experience for our customers.
- Work in-office as part of a collaborative, team-oriented environment.
What We’re Looking For
Most importantly, we’re looking for the right attitude.
You might be a great fit if you are:
- Naturally friendly, cheerful, and approachable
- Someone who genuinely enjoys helping people
- A good listener who can remain calm when a customer is frustrated
- A clear and confident communicator
- A problem solver who likes figuring things out
- Comfortable juggling multiple conversations and priorities
- Dependable, organized, and willing to jump in and help the team
- Adaptable and comfortable working in a fast-paced environment
- Someone who can turn a difficult customer interaction into a positive experience
Previous customer service experience is a plus, but we’re willing to train the right person. Experience in retail, hospitality, call centers, or other customer-facing roles is helpful.
Schedule
- Seasonal position
- Day shift: 8:00AM–4:30 PM
- Some weekends may be required during peak season
- In-office position
Why Nimbl?
We’re a team that takes pride in being better, more personal, and more customer-focused than the bigger guys. You’ll work alongside people who care about doing things right, supporting one another, and making a difference for the brands and customers we serve.
If you’re the person your friends describe as the one who is always happy to help , we’d love to meet you.
Bring your personality, your problem-solving skills, and your positive energy—we’ll teach you the rest.
Vacancy posted 8 days ago
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