Collections Specialist

Collections SpecialistCollections Specialist LHH Recruitment Solutions is currently seeking a Collections Specialist in Charlotte, NC. This is a contract opportunity for a growing and fast-paced company. We are seeking a detail-oriented and results-driven Collections Specialist to join our team. The Collections Specialist is responsible for managing outstanding customer accounts, reducing delinquent balances, and maintaining positive client relationships while ensuring timely payment of invoices. The ideal candidate will possess strong communication, negotiation, and problem-solving skills, along with the ability to work in a fast-paced environment.Key ResponsibilitiesContact customers via phone, email, and written correspondence regarding past-due accounts.Monitor and manage accounts receivable aging reports.Investigate and resolve payment discrepancies, billing issues, and customer inquiries.Negotiate payment arrangements and follow up to ensure commitments are fulfilled.Maintain accurate records of collection activities, customer communications, and payment plans.Collaborate with internal departments, including Accounting, Customer Service, and Sales, to resolve account issues.Escalate delinquent accounts when necessary and recommend appropriate collection actions.Reconcile customer accounts and apply payments accurately.Prepare reports on collection activities, aging accounts, and recovery metrics.Ensure compliance with company policies and applicable collection regulations.QualificationsHigh school diploma or GED required; Associate's or Bachelor's degree preferred.2+ years of collections, accounts receivable, customer service, or related experience preferred.Strong verbal and written communication skills.Ability to negotiate professionally and effectively.Proficiency with Microsoft Office Suite, particularly Excel.Experience working with ERP or accounting systems preferred.Strong attention to detail and organizational skills.Ability to manage multiple priorities and meet deadlines.Preferred SkillsKnowledge of accounts receivable and collections processes.Experience reviewing aging reports and managing delinquent accounts.Strong analytical and problem-solving abilities.Excellent customer service and conflict resolution skills.Ability to maintain confidentiality and professionalism when handling sensitive financial information.