Customer Service Representative

Description HomeTeam Inspection Service is seeking a Customer Service Representative to join our team in Milford. This full-time, remote position offers an excellent opportunity to start or advance your career within the commercial real estate industry. As a Customer Service Representative, you will serve as a key point of contact for clients, handling inquiries, scheduling inspections, and ensuring a smooth and positive experience from initial contact through service completion. You will work closely with inspection teams and administrative staff to keep operations running efficiently. This entry-level role offers a competitive hourly pay range of $22 to $30 USD, along with the flexibility of remote work and room for professional growth within a supportive organization. Responsibilities Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner Schedule, reschedule, and confirm property inspection appointments Provide accurate information about inspection services, pricing, and processes Maintain accurate customer records and update account information in company systems Coordinate with inspectors and field staff to ensure appointment details are communicated clearly Resolve customer concerns and escalated complex issues to appropriate team members Follow up with clients after service completion to gather feedback and ensure satisfaction Process payments, invoices, and service documentation as required Support marketing and outreach efforts by answering questions from prospective clients Contribute to continuous improvement of customer service processes and standards Requirements High school diploma or equivalent required; coursework or degree in business, communications, or a related field is a plus Entry-level candidates are welcome; no prior professional experience is strictly required Excellent verbal and written communication skills Strong customer service orientation with a patient and empathetic approach Proficiency with computers, email, and standard office software Ability to multitask and manage a steady workflow in a remote environment Strong organizational skills and attention to detail Familiarity with CRM or scheduling software is preferred Interest in commercial real estate or property inspection is a plus Reliable internet connection and a dedicated, distraction-free workspace #J-18808-Ljbffr