Front Office Specialist

JOB TITLE: Front Office Specialist REPORTS TO: Front Office Manager JOB SUMMARY: Welcome and greet patients and visitors. Responsible for optimizing the patient’s satisfaction, keeping the reception and waiting areas running smoothly, obtaining all necessary patient demographic and insurance information. DUTIES/RESPONSIBILITIES Welcomes patients and visitors, in person or on the telephone; answering or referring inquiries, determining needs and directing accordingly while exhibiting excellent customer service. Check patients in, verify and obtain the necessary demographic, insurance and financial information. Update and maintain the appropriate information in the electronic billing and medical record. Collect applicable copayments and balances due. Schedule appointments and print patient schedules as needed. Checks, sorts and delivers mail daily. Work through returned mail and update addresses, if available. Assess and notify clinical staff for patients with ambulatory difficulties. Communicate effectively and professionally with patients, visitors, physicians, and coworkers through various communication channels. Maintain a clean and orderly work environment by performing daily cleaning of general areas. Attend meetings as required and perform other duties as assigned. Adapt to changes in job responsibilities to meet the evolving needs of the health center. May perform additional job-related duties and responsibilities as needed to support patient care, departmental operations, and organizational goals. REQUIRED SKILLS/ABILITIES Work is performed in the reception and business office areas, involving frequent contact with patients. Interaction with others is constant and interruptive. Work may require multiple assignments that require attention to detail; several tasks are required on a continual basis. Ability to work a flexible schedule as needed. EDUCATION/EXPERIENCE Extensive knowledge of front office registration and scheduling processes. Knowledge of medical terminology and privacy guidelines. Excellent oral and interpersonal skills. Ability to follow office and regulatory policy and guidelines. Critical thinking and problem solving. Ability to establish and maintain effective working relationships with patients, employees, physicians, and the public. High school graduate or equivalent. Minimum of one-year work experience in the medical office setting required. PHYSICAL REQUIREMENTS Work may require sitting and standing for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 50 pounds. Work requires manual dexterity sufficient to operate a keyboard proficiently. Close visual acuity needed to view computer screens, paperwork and forms. #J-18808-Ljbffr