Front Office Supervisor

Benefits Employee discounts Free uniforms Opportunity for advancement Job Title: Front Office Supervisor The Front Office Supervisor is responsible for the success of the front desk, ensuring that guest satisfaction and product quality standards are met, and managing all areas of the hotel according to Courtyard by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. The Supervisor demonstrates exemplary performance for staff to follow. Guest Service Maintains guest service as the driving philosophy of the hotel Personally demonstrates a commitment to guest service responding promptly to guests’ needs Is committed to making every guest satisfied Develops added‑value customer service programs Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance Meets or exceeds hotel guest satisfaction measures (GSS Scores) Ensures hotel standards and services contribute to the delivery of consistent guest service Ensures all shift checklists are completed Ensures all call backs are being performed Front Office Supervisor remains highly visible and readily available for guests at all times Ensures proper procedures are followed concerning guest safety and security boxes Settles all credit card, guest, and accounts receivable credit disputes Front Desk Management Acts as manager on duty for the hotel and manages front desk operations Ensures front desk staff is trained in all front desk operations, including check‑in/check‑out procedures, telephone procedures, hotel amenities, and computer systems Ensures front desk staff is trained and follows financial control procedures for cash, vouchers, inventories, and receivables Produces accurate financial reports on time Always demonstrates self‑confidence, energy, and enthusiasm Responsible for continuous training and personal development, relating professional hospitality, technical skills, and proactive approaches to solve guests or hotel concerns Ensures front desk supplies are fully stocked Ensures all front desk shifts and night audit shifts are filled Safety and Security Management Assists the Assistant General Manager/Front Office Manager in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.) Understands, follows, and assists with policies and procedures for the hotel’s key control system General Duties & Expectations Maintains a professional appearance and demeanor in all situations dealing with fellow employees, guests, and clients Manages time effectively to accomplish all desired tasks, duties, and action plans Is punctual for all shifts and meetings Job can entail working nights, weekends, overnight shifts, and Husker Game Day weekends Helps to maintain an organized work environment Assists in keeping all areas of the hotel clean #J-18808-Ljbffr