Technical Analyst (Salesforce Revenue Cloud CPQ)

Role Description

The Salesforce Revenue Cloud (CPQ) Technical Analyst will work with the company's IT and functional teams to develop and implement functionality and enhancements primarily focused on customer applications within the Sales and Service Cloud business processes. The ideal candidate will work closely with the Business Analysts to understand the business requirements in order to develop and document the required technical design deliverables. The Salesforce Revenue Cloud (CPQ) Technical Analyst will be responsible for defining the implementation approach for the development team as well as ensuring that the technical specifications are well documented, planned, and tested. The Salesforce Revenue Cloud (CPQ) Technical Analyst will assess and perform risk and impact analysis so they may incorporate them into their functional requirements or user stories to enable the development team to implement the correct solution.

Qualifications

• Bachelor's or equivalent experience (4 years) or coding bootcamp certification
• 5+ years of Salesforce experience
• 5+ years in an applications development environment
• Strong understanding of the Agile / Scrum Framework
• Strong expertise with creating Quote Document templates
• Strong expertise in Sales Cloud and Service Cloud
• Declarative pricing automations using Price Rules & Product Rules (Lookup Price Rules, Advanced Conditional Price Rules)
• Salesforce.com experience using: Salesforce CPQ, Sales Cloud, and Service Cloud
• Demonstrated experience with Product setup, Product Options, Product Configuration & Rules, Order Management, Contract Management and Amendments
• MS Office Suite, project management tools (Jira and Smartsheet), data enrichment and data management tools

Requirements

• Working knowledge of Apex, Triggers, Visual Force, and Lighting Components
• SAP experienced (preferred)
• Salesforce.com Certifications (preferred): ADM 201, CPQ Specialist, Certified Platform Developer I or any other relevant certification
• Excellent problem-solving skills
• Experience with Visio, Power Point, Excel, Office 365, and MS Word
• Excellent verbal and written communication skills

Benefits

• Ability to develop/configure automation processes such as:
  • Flows
  • Approval Process
  • Workflows
  • Process Builder
• Ability to develop and configure products, product options, product rules, validation rules, and quote document templates as necessary
• Clearly understand the business use cases and requirements to document the technical solution
• Collaborate with the business analysts to document requests for enhancements and defects
• Document and create technical design deliverables such as technical specifications, wireframes, prototypes, user stories, test cases, and scripts as necessary
• Conduct qualitative and robust QA testing and validation within the defined scope of the request or project
• Work with the development team, providing detailed level of effort estimates for any proposed solutions while articulating the benefits and risks to the Customer Applications Team
• Maintain a catalog of process documentation, identifying key risks and testing requirements to ensure releases do not negatively impact another area or process
• Understand and follow the Enhancement & Defect Governance process to align the team on prioritization, capacity, and release processes
• Assist the implementation team with grooming the backlog enhancement list
• Act as a point of escalation for the Service Desk for advanced issue resolution related to customer applications
• Improve skills in Salesforce.com products by completing Salesforce guided learning paths in Trailhead
• Contribute to the Customer Applications Product Strategy and Roadmap in collaboration with our Business Stakeholders and the Senior IT leadership
• Advocate the adoption of customer applications and identify technical or process enhancements that will increase operational efficiencies
• Keep up to date with the new system releases and new features
• Perform other duties and responsibilities as assigned