Patient Services Representative

Job Description

Job Description

Description:

Patient Experience • Sales • Hospitality

You’re the first impression, the lasting impression, and the connector between exceptional care and meaningful growth. As a Patient Services Representative at RL, you deliver high-touch hospitality with high-performance sales execution, creating a seamless, elevated experience for every patient—every visit.

You’re polished, personable, goal-driven, and energized by medical aesthetics. You build trust quickly, love recommending the right solutions, and take pride in converting great conversations into loyal, long-term patients.

What You’ll Do

Deliver a luxury, concierge-style patient experience at check-in, check-out, billing, and across all communication channels

Act as a brand ambassador—welcoming, educating, and guiding patients with confidence and warmth

Drive revenue while supporting patient retention through add-on bookings, retail sales, membership value identification, and event promotion

Convert inquiries into consultations and consultations into treatments

Speak fluently about services, pricing, promotions, and provider plans

Ensure schedules stay full with smart strategic booking, while maintaining accuracy in POS, documentation, and patient records

Maintain a beautiful, organized reception and retail space

Collaborate closely with providers and teammates to elevate outcomes and experiences

Performance KPIs (How Success Is Measured)

Consultation and appointment conversion rates

Retail, membership, and add-on sales performance

Schedule utilization and rebooking percentages

Patient retention, loyalty, and referral engagement

Event and promotion participation

Accuracy, efficiency, and compliance in patient flow and documentation

Consistently positive patient feedback and experience scores

Our RL Values (How We Show Up)

Honesty: Transparent, ethical communication with patients and teammates

Accountability: We own our results, our numbers, and our impact

Positivity & Respect: Every interaction is warm, professional, and inclusive

Growth & Performance: We’re driven to improve, exceed goals, and evolve

Collaboration & Teamwork: We win together and support each other daily

Hospitality: Elevated service isn’t a moment—it’s our mindset

Requirements:

You’re a Great Fit If You…

Love sales, patient service, and medical aesthetics equally

Are confident recommending, educating, and closing

Thrive in a fast-paced, high-expectation environment

Bring polish, professionalism, and optimism to every interaction

Are detail-oriented, adaptable, and solutions-focused

Have customer service or scheduling experience (aesthetic or medical experience is a plus)

Why You’ll Love It Here

A luxury medical aesthetics brand with high standards and growth trajectory

Sales training, product education, and clear performance expectations

Opportunities for growth, advancement, and leadership pathways

A supportive, collaborative, and energetic workplace where excellence is the norm

If you believe exceptional hospitality drives exceptional results, we’d love to meet you.