Senior Water Damage Restoration Specialist

Job Description

Job Description

Position Overview:

Senior Water Damage Restoration Specialist 

Who we are:

ServiceMaster of Greater Pittsburgh is one of the area’s oldest and most respected “Specialty cleaning property damage restoration and repair firms”. Since 1981,  we have delivered customer pleasing, award-winning service that has resulted in continued growth in revenue, customer service and staff performance. We are in Oakmont but service the Western Pennsylvania area and beyond. We are a family-like business that focuses on the outstanding customer experience that our customers enjoy, delivery of the required performance our insurance partners require as well as enhancing the lives of our employees and service partners.

What we do:

Through our 5 service divisions we provide retail specialty services to residential and commercial clients; emergency water, fire and smoke restoration to a wide variety of clients local, regional and national , we provide complete repair and reconstruction services as well as environmental and hurricane and national response to catastrophic events.

We provide highly sought after specialty cleaning and property restoration services to a wide range of customers who have come to respect the ServiceMaster of Greater Pittsburgh brand. We are a leading franchisee in the ServiceMaster network that has allowed us to service customers nationwide.

We provide emergency property restoration and reconstruction services to residential, commercial, and institutional clients in the western Pennsylvania area and beyond.  Our service teams operate in a similar manner to a hospital emergency room in providing a wide variety of services to damaged or injured property in an emergency.  Our customers are leading insurance companies, property management companies as well as local hospitals, colleges and venues. Our staff provides expert guidance to those who experience unplanned and unexpected property damage. We provide expert drying of buildings after flooding and water damage, detailed cleaning, sanitizing and deodorization after fire and smoke damage as well as comprehensive repair and reconstruction services. We are "The Best Call to Make in the Worst Situation”!

What we are looking for in a Senior Water Damage Restoration Specialist

• 3 or more years experience in providing property damage restoration services
• Complete understanding of advanced structure drying and restoration processes
• Posses two or more industry certifications such as WRT, ASD, AMRT,
• Ability and willingness to take full charge for the success of property restoration projects
• Experience in leading a team to deliver outstanding service to our customers
• Desire to learn new processes and lead a team of high performers
• An individual wanting more growth in their career 

General Description and Job Duties:

• Working supervisory position responsible for full charge execution of drying strategies for buildings damaged by water from various sources.
• Will lead a team to carefully remove damaged building materials and install advanced drying equipment to dry the buildings. 
• Follow IICRC guidelines in addition to company processes to help homes and businesses to recover from water damage events
• Use advanced technology to document conditions on job sites to verify the completeness of the project
• Make independent decisions regarding adjustments to the drying plans, selective demolition activities and team member assignments
• Communicate and co ordinate with all stake holders on the project including property owners, insurance representatives and company file managers
• Manage the customer experience throughout the duration of the project with the goal to provide customer experiences that result in positive reviews for you and your team
• Be capable of working on residential and  commercial water projects as leader or part of a team or independently as situation requires.
• Participate in company 24 hour on call program for 1 week out of 4 along with other members of your on-call team.
• Be available to mobilize and travel out of state to service properties damaged by storm and fire. 
• Be a constant learner using company learning and career development programs to enhance your performance and skill set.

What you will enjoy when working here:

• An opportunity to work as part of a team that delivers much needed services and products to homes and businesses that have undergone property damages as result of fire, flood and storms
• An opportunity to grow and make a strong contribution to a growing company while fulfilling your personal needs
• Competitive compensation based on experience. 
• Very steady work with regular overtime
• Healthcare benefits
• 401k with company matching contribution.
• Paid time off program
• Paid Holidays
• Monthly performance-based incentives.
• Industry and professional training opportunities
• Company paid life insurance, short and long-term disability coverage
• Family caring atmosphere

Skills and Requirements

• Current IICRC WRT and ASD certifications
• Insurable Pennsylvania Driver’s License
• Our clients require pre employment criminal background and drug screening 
• 3-5 years related work experience.
• Understanding of building and construction assemblies
• Willing to lead and be accountable for assigned projects results.
• Ability to use smart phone aps for job related duties and functions.
• Able to use technology including digital cameras, email, text messages and use industry job management software 
• Experience with industry software including Mitigate 

Preferred Skills 

• Residential and Commercial restoration experience 
• Demonstrated supervisory and leadership skills 
• Experience with industry software programs including Mitigate and Dash
• AMRT and Mold Remediation certifications
• Customer service and communication skills
• Experience leading teams on large projects.
• Willingness to travel out of town for Regional and National Cat work.

Physical Demands and Working Conditions.

• Ability to lift and carry up to 75-100lbs.
• Ability to stoop, crawl and stand for extended periods of time
• Ability to work in a variety of climate and environmental conditions.
• Willingness and ability to wear and use required PPE during work shifts
• Willingness to work extended shifts and on call after hours shifts when part of the 24 hour on-call program
• Ability to climb step ladder to work at 10 ft or extension ladder to 24 ft
• Ability to work with power tools and other specialty equipment of the industry.