Business Operations Administrator

Business Operations Administrator

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.

The Office for Students with Disabilities (OSD) works to support networks, schools, and families with all issues related to special education including instruction, interventions, and legal and compliance support. OSD supports strategic utilization of resources, aligning them to our strategic plan and district priorities, to increase student achievement.

Job Summary:

Reporting to the Director of Business Operations, the Business Operations Administrator will be responsible for administering OSD's day to day logistical operations, strategic planning processes, and coordinating and leading cross-functional projects. In addition, they will be responsible for streamlining organizational structures and processes for the department. This role will be working collaboratively with senior leadership and department teams to develop and implement procedural and policy standards for each function of the department and in compliance with the IDEA, ADA, EEOC, and other relevant policies and regulations. This is a full-time exempt position that will be paid for time worked on a salary basis.

The Business Operations Administrator will be held accountable for the following responsibilities:

• Lead cross-functional initiatives and streamline operational workflows, partnering with subject matter experts and OSD leadership to implement robust process controls and develop risk management plans that ensure fidelity to project specifications and strict adherence to regulatory and internal compliance standards
• Establish and manage robust KPI frameworks to evaluate departmental performance, identify sub-optimal trends through data visualization and propose data-driven solutions to enhance operational efficiency
• Supervise, develop, and manage performance of a team of direct reports providing support in the following areas, including but not limited to, OSD talent coordination, call center operations, communications, and office administration
• Facilitate the Office's strategic planning processes; Consult and advise teams within the office and collaborate with senior leadership on any findings
• Administer day to day logistical operations for the office
• Other duties as assigned

In order to be successful and achieve the above responsibilities, the Business Operations Administrator must possess the following qualifications:

Education Required:

• Bachelor's degree from an accredited college or university required
• Master's degree preferred
• Project Management Professional (PMP) certificate preferred

Experience Required:

• Minimum of five (5) years of relevant experience in program management and/or project management in education or nonprofit sector required
• Minimum of two (2) years leading the full lifecycle of a program and/or project management preferred

Knowledge, Skills, and Abilities:

• Strong data literacy with the ability to develop data-driven KPIs and visualizations
• Ability to deliver high quality projects in a fast paced environment
• Ability to work independently with little or no supervision
• Ability to supervise staff and develop a high performing team
• Knowledge of IDEA, ADA, EEOC, and other relevant policies and procedures
• Expertise in managing multiple projects
• Ability to lead major initiatives from inception to completion and effectively lead project teams and workgroups composed of multidisciplinary units
• Strong presentation skills
• Strong project management skills
• Strong collaborative skills; including working with multiple teams
• Strong communication skills (speaking, listening, and writing)
• Ability to identify risks and opportunities
• Strong knowledge of project management tools and resources

Benefits:

Health & Wellness: Your Care, Your Choice

CPS is committed to providing comprehensive health coverage to our employees and their eligible dependents. You'll have access to a variety of choices to best fit your needs:

Medical Plan Options

Pharmacy

Dental

Vision

Behavioral Health & EAP

Employee Wellness Program

Financial Security: Planning for Today and Tomorrow

We understand the importance of financial stability, which is why CPS offers strong retirement and savings options:

Basic Life Insurance

Life and Disability Insurance

Pension Plans

Supplemental Retirement Plans (403(b) and 457(b))

Flexible Spending Accounts (FSAs)

Spot Pet Insurance

Work-Life Balance: Supporting Your Personal and Professional Life

CPS values the well-being of its employees and offers competitive paid time off policies:

Paid Leave

Sick Leave

Vacation Days

Parental Leaves

Short-Term Disability

Religious Holidays

Leaves

Reference the Chicago Public Schools: A Comprehensive Benefits Overview or the benefits handbook for comprehensive details.

Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:

• Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.