Front of House Operations Manager

Front of House Operations Manager

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back.

We are looking for a Front of House Operations Manager who combines operational precision with genuine hospitality instinct. Someone who can manage systems, workflows, and staffing while never losing sight of the fact that it all exists to serve the guest. Efficiency and experience are not in conflict. In your hands, they reinforce each other.

If you believe great operations are what make great hospitality repeatable, this is the role for you.

The Front of House Operations Manager leads both the Guest Services and Food & Beverage teams in delivering best-in-class service and hospitality across the entire front of house. This is a merged leadership role responsible for two of the most guest-facing parts of the Topgolf experience.

This role is accountable for hiring, scheduling, coaching, and developing team members across both functions, and for managing all operations related to game and bay experiences, food and beverage service, guest safety, retail, and leagues. The Front of House Operations Manager also carries general venue operational responsibilities and ensures none of that ever comes at the expense of the guest experience.

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Supervise both Guest Services and Food & Beverage teams in delivering best-in-class experiences

Ensure all guest areas, bays, tee line, dining, and common areas are fully staffed and running efficiently

Uphold operating standards and drive guest safety and satisfaction across every touchpoint

Stay visible on the floor and engage with guests to continuously assess and elevate their experience

Lead hiring, scheduling, onboarding, and ongoing development for both departments

Coach and develop team members daily and drive engagement across teams

Delegate clearly and follow up to ensure consistent execution

Build a unified team culture across Guest Services and Food & Beverage

Manage the game system, bay operations, guest safety, and golf and game supply inventory

Oversee food and beverage preparation and service standards, including product quality and cost management

Control department budgets and spending across both functions

Manage leagues, clinics, retail sales, and venue-wide operational activities

Leverage business metrics and trends to maximize profit and revenue across both departments

Identify and act on opportunities to improve guest satisfaction scores and operational efficiency

Support opening, closing, and shift management responsibilities as needed

Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

Customer Focus | Building strong customer relationships and delivering customer-centric solutions.

Holds both teams accountable for delivering outstanding guest experiences across all touchpoints

Gathers and acts on guest satisfaction feedback on behalf of the team

Addresses gaps in service capabilities before they affect the guest experience

Creates a guest-first culture that spans both Guest Services and Food & Beverage

Drives Results | Consistently achieving results, even under tough circumstances.

Pushes both teams to achieve results and meet performance standards consistently

Fosters a sense of urgency in the team for reaching goals and meeting deadlines

Leverages metrics and business trends to drive profitability across both departments

Leads others to persist despite setbacks, high volume, or operational challenges

Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Builds a unified, high-performing team across Guest Services and Food & Beverage

Communicates clear goals and roles to team members in both departments

Ensures each department has the right skills and that individual strengths are leveraged

Rewards team efforts and cultivates pride and accountability across both functions

Ensures Accountability | Holding self and others accountable to meet commitments.

Monitors departmental metrics and holds team members accountable for standards and results

Accepts responsibility for the performance of both teams and takes action to drive improvement

Ensures budgets, safety standards, and operational procedures are consistently followed

Designs feedback loops into daily operations across both departments

Qualifications:

3+ years of restaurant, hotel, or entertainment venue management or supervisory experience

Experience leading both food and beverage and guest-facing operations strongly preferred

High school diploma or equivalent

Excellent communication, time management, and organizational skills

Availability to work varied shifts, including evenings, weekends, and holidays

Ability to obtain required licenses and certifications for your location

Must be 21 years of age or older as required by state or local law

Physical Requirements:

Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying

Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs

Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment

Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather

Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise

Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Sounds like a fit? We cannot wait to meet with you!

Salary for position $79,820- $97,500

Benefits: Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that's just for starters for those who qualify. View team member benefits here.