Platform Owner: AI-Powered Customer Care
UNAVAILABLE
PetSmart is seeking a Platform Owner to lead the strategy and optimization of Customer Care technology platforms. The role focuses on leveraging data and AI to enhance customer experience and improve agent efficiency. Ideal candidates will have experience with platforms like ServiceNow and Zendesk, along with strong analytical skills. This position requires a hands-on approach to manage the evolution of support tools and collaboration across various teams. PetSmart offers a hybrid work model and numerous employee benefits including a pet-friendly environment and on-site childcare. #J-18808-Ljbffr UNAVAILABLE
Vacancy posted 1 day ago
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