Guest Service Agent (Ranch Host)

Ranch Host

Join our team at Stanly Ranch, Auberge Collection and become part of the Auberge family. We are looking for a warm, service-driven hospitality professional who creates exceptional first and lasting impressions for our guests. As part of the guest services team, this role is responsible for delivering seamless arrival and departure experiences, managing reservations, responding to guest needs, and serving as a central point of connection between guests and hotel departments.

The key responsibilities for this position are:

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

The starting range for this position is $23.00. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications:

• 1 year of experience in a similar role at a luxury resort
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skills