Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Paid time off
• Opportunity for advancement
• Training & development
• Bonus based on performance

Position Overview

Vivian M. Suarez State Farm is seeking a detail-oriented, reliable, and customer-focused professional to join our service team as a Customer Service Representative. This role supports customers with policy servicing, billing, Citizens Insurance, coverage questions, documentation, and daily agency workflows.

Success in this role requires strong follow-through, excellent communication skills, and the ability to work efficiently in a fast-paced environment. Experience with insurance servicing is preferred, and proficiency in Citizens is a major plus.

Bilingual Spanish is a plus.

Responsibilities

• Provide prompt, accurate, and friendly customer service through phone, email, and in-office communication
• Handle billing questions, payments, cancellations, reinstatements, and underwriting requests
• Process endorsements, certificates, evidence of insurance, and policy changes
• Support Citizens new business and renewals (training provided if needed)
• Manage daily workflow, documentation, and follow-up to ensure deadlines are met
• Support sales team with customer retention, coverage reviews, and client communication
• Maintain a positive attitude and commitment to accuracy, urgency, and service excellence

Qualifications

• Must hold an 4-40 or 2-20 license (or be willing to obtain one immediately)
• Previous insurance service experience preferred
• Strong communication, professionalism, and problem-solving skills
• Ability to multitask and work efficiently under deadlines
• High attention to detail and accuracy
• Professional, reliable, and accountable work ethic
• Problem-solving mindset with strong follow-through
• Coachable, positive, and team-focused
• Spanish bilingual is a plus
• Experience with Citizens is a plus