Client Service Consultant II

The Opportunity The Client Service Consultant II is responsible for overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams across the Northeast region. This is an exciting opportunity to collaborate and act as a liaison to assist with problem resolution and troubleshooting. Candidates for this role should be located within a commutable distance of Bridgewater, NJ or New York, NY. Key Responsibilities Provides exceptional customer service to support ongoing customer delivery and client satisfaction. Participates in client account audits and strategic planning process and meetings. Partners with Financial team in completion of client reports; analyzing results and identifying trends. Leads and coordinates implementation of the addition of MetLife products on a basis. Establishes and maintains client specific processes and reporting. Creates and maintains process manuals and client specific work instructions. Required Qualifications 3-5 years of relevant business experience with strong organizational, interpersonal, and communication skills, both written and verbal. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint. Strong project management skills including problem solving, analytical thinking, attention to detail, and decisiveness. Ability to work autonomously, manage multiple priorities simultaneously, meet deadlines, and adapt to changing demands. High school diploma or equivalent. Preferred Qualifications Knowledge of Group Benefits core products, particularly Life, Disability, Dental, and/or Absence management. Strong focus on customer satisfaction. College degree or higher education. Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $74,500 - $99,300. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. #J-18808-Ljbffr MetLife