A/R Recovery Representative I (Tier II)

Job Description

Job Description

We are looking for an A/R Recovery Representative I (Tier II) to support invoice recovery efforts and deliver responsive service to both internal teams and external clients in Rochester, New York. This Long-term Contract position focuses on resolving delinquent accounts, handling billing concerns, and protecting company revenue through timely, accurate follow-up. The ideal candidate brings a strong customer service mindset, sound judgment, and the ability to work across payroll, HR, and finance-related matters with professionalism and attention to detail.

Responsibilities:
• Manage overdue receivables by researching account status, following up on outstanding balances, and driving timely payment resolution.
• Respond to billing questions and disputed charges by reviewing available documentation, identifying root causes, and coordinating appropriate next steps.
• Support revenue protection efforts by balancing collection effectiveness with a positive customer experience for internal and external stakeholders.
• Build working knowledge of company offerings, including payroll, human resources services, and related service portfolios, to handle account issues accurately.
• Apply established departmental guidelines and workflow standards to ensure daily activities remain compliant and properly documented.
• Partner with clients, business contacts, and internal teams to explain the resolution process and help clarify account-related concerns.
• Use relevant systems and records to investigate payment issues, verify account details, and close open receivable matters efficiently.
• Participate in ongoing learning opportunities to strengthen skills in collections, dispute handling, compliance, and service delivery.• High school diploma required, along with at least 4 years of experience in customer service, finance, accounting, payroll, or a related business function.
• A college degree may be considered in place of some required experience.
• Strong organizational skills with the ability to manage multiple account issues and deadlines effectively.
• Sound decision-making abilities and good judgment when handling collections, disputes, and customer interactions.
• Clear verbal and written communication skills for working with clients, partners, and internal departments.
• Experience reviewing invoices, billing activity, or account discrepancies in a detail-focused setting.
• Proficiency in Microsoft Excel and Microsoft Word; familiarity with Microsoft Access is preferred.