Recovery Representative I (Tier II)

Job Title:  Recovery Representative I (Tier II)

Location: Rochester, NY

Employment Type: Temp (6 Months)

Industry:  Business Process Outsourcing

Compensation: $15.01-24.04/Hour

Schedule: 40 Hours/Week

About the Opportunity:

• Manage and resolve returned payment items while minimizing financial risk and maximizing revenue recovery.
• Provide exceptional customer service to internal and external stakeholders through issue resolution and account support.
• Ensure compliance with regulatory requirements and company policies while maintaining accurate account records.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

TODAY

What You'll Do:

• Research, investigate, and resolve returned payment items accurately and within established timelines.
• Communicate with clients and internal teams to explain resolution processes and available service options.
• Handle inbound calls and customer inquiries while maintaining departmental performance standards.
• Process daily returned items, pending transactions, and related account updates.
• Review and update payment reports and account status information to ensure accuracy and prevent service disruptions.
• Evaluate account eligibility and determine appropriate service offerings while mitigating organizational risk.
• Document account activity and maintain compliance with established policies, procedures, and regulatory requirements.
• Participate in ongoing training to expand product knowledge and strengthen customer service and recovery skills.

Job Requirements

What You'll Bring:

• High School Diploma or GED
• 2+ years of Collection Experience
• 2+ years of experience in customer service, finance, accounting, or payroll
• 2+ years of Call Center Experience

What Sets You Apart: 

• Bachelor's Degree.
• Microsoft Word, Excel, and Access knowledge
• Ability to work in a fast-paced environment

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

After you , you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.