IT Operations / Network Technician

Get AI-powered advice on this job and more exclusive features. Job Summary An IT Operation / Network Technician plays a crucial role in managing and resolving complex technical issues that hinder the performance and efficiency of an organization's IT infrastructure. A junior technician is responsible for providing advanced troubleshooting support, guiding users through intricate problem‑solving processes, and ensuring the seamless operation of hardware, software, and network systems. Key Responsibilities Responsible for managing client inquiries and technical issues, ensuring timely resolution, and maintaining positive client relationships Provide responsive technical support for hardware, software, network, and system issues Diagnose and troubleshoot complex technical problems for end‑users remotely and on‑site Manage and prioritize a queue of service tickets, ensuring timely resolution of issues Collaborate with other IT team members to resolve issues Install, configure, and maintain computer systems, software, and peripherals Perform routine maintenance and updates on workstations, servers, and network equipment Monitor system performance and identify potential issues before they become critical Develop and update technical documentation, including user guides and knowledge base articles Conduct training sessions for end‑users on new technologies and best practices Assist in developing and implementing IT policies and procedures Manage user accounts and access permissions within Active Directory and other systems Coordinate with third‑party vendors for support on specialized technical issues Conduct regular audits of IT equipment and software licenses to ensure compliance Provide input on and help develop IT strategies and improvements to optimize operations Participate in after‑hours support rotation for critical issues and emergencies Stay current with new technologies, industry trends, and best practices through continuous learning and certification Assist in the setup and management of audiovisual equipment for meetings and events Ensure the security and confidentiality of data and systems at all times Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field & Bilingual in Korean Minimum of 2 years of experience in an IT help desk or technical support role Strong knowledge of computer hardware, software, networking, and operating systems Experience with Active Directory/Azure and user account management Proficiency in troubleshooting and resolving advanced technical issues Familiarity with remote support tools and techniques Excellent customer service and communication skills Ability to manage and prioritize multiple tasks and service tickets Ability to work independently and collaboratively within a team environment Strong analytical and problem‑solving skills Ability to conduct create technical documentation Commitment to staying current with industry trends and continuous learning Leadership skills with experience in mentoring junior staff Strong organizational skills and attention to detail Understanding of data security and confidentiality practices and standards Seniority Level Not Applicable Employment Type Full-time Job Function Customer Service and Information Technology Industries: IT System Operations and Maintenance Inferred from the description for this job Medical insurance Vision insurance #J-18808-Ljbffr Nexien Inc.