Senior IT Support Engineer

We are looking for a proactive, solutions‑driven Senior IT Support Engineer who thrives in fast‑paced environments, takes ownership, and elevates IT operations to the next level. If you love solving complex challenges, optimizing systems, and shaping a secure, scalable tech environment, this role is for you. Key Responsibilities 1. User Lifecycle & Access Management Lead end‑to‑end onboarding and offboarding, ensuring seamless user transitions Manage account provisioning, access rights, and hardware allocation Administer Entra ID (Azure AD), Microsoft 365, and enterprise systems Maintain accurate access controls and compliance with internal policies Collaborate with HR and department leads to deliver a smooth user experience 2. IT Infrastructure & Systems Administration Administer Microsoft 365 Tenant, Entra ID, Exchange Online, Intune, and cloud services Oversee backups, patching, and endpoint protection Maintain detailed infrastructure documentation Support infrastructure upgrades and lifecycle improvements 3. Advanced IT Support & Escalation Handling Act as the senior escalation point for complex L2/L3 issues Troubleshoot advanced hardware, software, and network incidents Monitor helpdesk queues and ensure SLA compliance Mentor junior engineers and provide technical guidance Identify recurring issues and implement long‑term fixes 4. Network & Security Operations Configure and maintain Fortinet appliances (FortiGate, FortiAnalyzer, FortiClient EMS) Manage VPN access, firewall rules, segmentation, and traffic policies Implement and monitor security controls and threat mitigation Coordinate with vendors for diagnostics, firmware updates, and enhancements 5. IT Policy, Compliance & Governance Support IT policy development and enforcement Conduct periodic audits of access, assets, and network configurations Assist with risk assessments, compliance initiatives, and BCP activities Align operations with ITIL service management best practices 6. Projects & Continuous Improvement Contribute to infrastructure upgrades, cloud migrations, and modernization projects Identify automation and optimization opportunities Evaluate new technologies to enhance productivity and security Participate in project planning, execution, and documentation Strong hands‑on experience with Entra ID, DNS/DHCP, Windows Server, Microsoft 365 Proficiency with Fortinet firewalls, VPNs, and security monitoring Experience with endpoint management tools (Intune, SCCM, etc.) Solid understanding of IT helpdesk operations and ticketing systems (Keka, Jira, ClickUp) Familiarity with ITIL frameworks Excellent troubleshooting, analytical, and communication skills Strong documentation discipline and attention to detail Ability to support multiple office locations and join 24/7 rotations Availability for on‑call or emergency escalations Qualifications Bachelor’s degree in IT, Computer Science, or related field 5–8 years of hands‑on IT support and systems administration experience #J-18808-Ljbffr