Employee Benefits Account Manager

Job Description

Job Description

About Us

Main Street Insurance Group is one of the fastest growing trusted independent insurance agencies in the Southeast, offering a comprehensive suite of insurance solutions to protect clients from the unexpected. We don’t just sell insurance. We work closely with our clients to help them make important and informed decisions every day when it comes to protection and their future. Main Street Insurance Group has been in business for over 125 years, with our roots dating back to 1898 and to three small North Carolina communities. We work to create customized solutions for our clients with expertise in Business Insurance, Home Insurance, Auto Insurance, Employee Benefits and Equine Insurance. Today, we work with a variety of individuals and businesses throughout the Southeast, with locations in North Carolina, Georgia, and Tennessee. If you are an experienced professional who delivers best-in-class service and is looking for a rewarding, challenging and meaningful work environment – then Main Street Insurance Group is looking for you!

Employee Benefits Account Manager

Position Summary:

The primary function of this role is to provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of Agency products and programs as well as communicating effectively with team members within the Benefits Department.

Key Responsibilities:

• Manage and service a complex book of business comprised of group benefits clients who are located both locally and nationally, and who are comprised of various funding methods (self-funded, level-funded and fully-funded), advanced contract features, and structure that require a higher level of experience and technical expertise.
• Responsible for acting as the primary contact between clients and insurance carriers, and retaining clients through customer service, which includes open and clear communication channels with clients, producers, and internal partners. Ensure accurate and timely responses occur between all parties.
• Lead client meetings regarding renewals and utilization results in the absence of the Account Executive and/or Producer.
• Identify problems, summarize and develop strategic solutions with the client by incorporating the company's culture, mission, and future staffing needs into our recommended strategic solutions.
• As needed, prepare materials for client meetings, including but not limited to agendas, reports, calendars, etc.
• Contact clients regularly, as established by the client service calendar and renewal timeline. Client contact will include all methods: electronic, telephone and in person.
• Educate, advise, and aid clients on all compliance topics including, but not limited to, ERISA, COBRA, FMLA, PCORI, 5500s and Health Care Reform.
• Communicate due dates, timelines and expectations to clients and partners.
• Install new group insurance contracts for new and existing clients, effectively utilizing resources to match client needs.
• Administer renewals, including preparing appropriate contractual changes.
• Conduct on-site meetings to communicate to employees and/or Administrator about their benefits plans.
• Develop employee memorandum drafts for clients to communicate the following: annual renewal changes, enrollment procedures, miscellaneous benefits changes, and/or clarifications.
• Provide resolution support and oversight of employee issues such as enrollment and billing issues. When the Benefit Resource Center is not engaged, support with escalated claims issues is also expected.
• Develop and maintain excellent carrier relationships.
• Provide leadership to the team that promotes teamwork by sharing experiences, assisting others when help is needed and maintaining a positive and professional attitude.
• Work on additional projects that support the overall development and advancement of the Employee Benefits team.

Qualifications:

• Bachelor’s degree or industry specific designation preferred
• Minimum of 4 years of experience in the employee benefits industry or related marketplace required
• Current Life & Health Insurance license within the state(s) of business required
• Prior customer service experience is preferred
• High level of computer literacy including working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint), Agency Management System (Applied Epic), benefit administration platforms (Employee Navigator), and carrier proprietary systems
• Keep informed and further industry education, new product knowledge, legislation, coverages, and technology to continuously improve knowledge and performance with the ability to articulate and educate those around them
• Ability to carry out complex tasks with many concrete and abstract variables
• Ability to set priorities and manage workflow independently to ensure efficient, timely and accurate processing of transactions and other responsibilities
• Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative, and innovative
• Refined verbal and written communication skills
• Strong presentation skills
• Highly detail-oriented with the ability to accurately review and self-check work
• Willingness to participate and support the development of fellow service team members as needed
• Ability to travel to client sites on a regular basis (overnight travel may be required)
• Ability to pass a criminal background check, as permitted by law

Hours: Monday-Friday, 8:00am-5:00pm (Hybrid Work Options)

Preferred Office Locations: 

• 1523 Elizabeth Avenue, Suite 300, Charlotte, NC 28204
• 123 East Main Street, Forest City, NC 28403
• 1750 W. Andrew Johnson Hwy, Morristown, TN 37814

Benefits:

• Competitive Salary
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies:  Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.