Services Operations Administrator

Services Operations Administrator

We are seeking a Services Operations Administrator to assist the Service Delivery organization's Services Operations team. The Services Operations Administration team reviews, validates, and processes customers' and/or vendors' purchase order ("PO") requests while ensuring the correct amounts are logged and billed. Day to day you will drive continuous process and performance improvements while acting as the primary point of contact for customers and/or vendors regarding POs, resolving exceptions when requests fail to process, and managing aging POs to maintain financial accuracy. You will drive success with internal customers by partnering cross-functionally to communicate best practices, develop and maintain consistent standards, and enforce policies related to key inputs and outputs of the cost and/or revenue administration processes.

Callouts:

• Bill Rate Range: $30 - $40/hr
• This role is hybrid in Woburn, MA (Tues, Weds, Thurs) on site
• Excel proficiency preferred

Implement improvements to current processes to maximize efficiencies. Provide exceptional customer service to and partnership with the Operations and Accounting departments and to customers and/or vendors. Manage customer and/or vendor POs and serve as the main point of contact for related inquiries. Monitor the full customer and/or vendor PO lifecycle, including tracking statuses and managing closures, cancellations, or extensions and/or ensuring accurate accounts receivable transactions, credits, and Oracle budgets. Validate customer and/or vendor requests to ensure they are completed on time, align with business guidelines, and are financially accurate. Review and reconcile pass-through costs to ensure correct billing and contract compliance, and/or review and analyze reports for invoicing, fees, and customer POs. Identify and resolve PO exceptions, collaborating with internal teams and escalating when needed. Support project setups and fee validations and contribute to best practices and consistent standards.

Education Bachelors Degree in Business, Finance, or Supply Chain, or equivalent work experience required. Between 1-2 years of related experience required. Other Requirements Oracle and Microsoft Office Suite experience required. PO management or financial processing experience preferred. Excellent written and oral communication skills, with an ability to present ideas and information clearly and confidently. Approximately 5% travel may be required to support the position's responsibilities. Excellent problem-solving skills with a proactive approach to issue resolution and strong focus on customer service. Strong attention to detail and ability to validate financial data. Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team to meet requirements and deadlines. Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.