Business Analyst - Jersey City

Business Analyst

Locations: Hybrid (3 days onsite 2 days remote) in Whitehouse Station, NJ or Jersey City, NJ or Chesapeake, VA or O'Fallon, MO or Chicago, IL or Dallas, TX or Phoenix, AZ or Philadelphia, PA Duration: 6 months + CTH

Job description

Supports planning and execution of small to large-scale operational initiatives and technology implementations. Performs in an agile environment and is actively engaged in scrum cadence activities, to include ceremonies, story grooming, PI Planning, testing activities, and building training materials and other additional support activities for various projects. Harvest as-is business performance according to approved methodology and perform process analysis of as-is and formulation of to-be business processes. Standardize and optimize current processes to enable them for process automation, digital initiatives, system deployments, new products etc. Connect process efforts to other key initiatives (Digital, Claims Technology, etc.) to ensure broader strategic alignment. Position will provide end-to-end project support to key strategic priorities in Digital and Intelligent Process Automation that are in-flight or being considered as follows: FNOL, Automated Assignments, Straight Though Processing, Claims Communications, End to End Case Management, Document Ingestion, Financial Transactions, Any others that support the broader claims vision and strategy.

Qualifications

At least 3-4 years of previous P&C claims experience - Preferred. Previous experience participating in or supporting Digital and Automation initiatives. Experience with executing technology projects in a Business Analyst capacity in an Agile environment and utilizing AGILE concepts and cadence, including PI Planning, JIRA user story creation and Acceptance Criteria writing - Preferred. Experience with executing testing activities such as test plans and test scripts - Preferred. Change management and process-oriented individuals with experience in using proven process re-engineering methodologies (i.e., Lean, Six-Sigma, Design thinking, etc.) Preferred. Able to conduct and document a current state process review Preferred. Able to facilitate a root cause workshop and a solution design session Preferred. Knowledgeable on voice of customer concepts understanding its importance, how to collect it, aggregate it and interpret it so that it is appropriately reflected in any proposed recommendations & solution design work Preferred. Experience in succinctly assembling slide presentations to convey the results of an analysis. Well versed in Excel, PPT, and Visio Preferred. Able to show a continuous commitment to learning and development. Ability to work in a team environment upon assignment of projects of low to mid complexity. Ability to support larger projects of higher complexity. A creative thinker who is flexible and adaptable in nature and can successfully support multiple projects in various capacities. Demonstrated ability to successfully work through ambiguity. Experience working in Microsoft Office; Word, Excel (formulas, calculation, analyze data, trend analysis), and Power point (developing profession presentations). JIRA a plus. Able to partner with claims business partners at various levels to deliver operational and technology projects. Experience in developing compelling project storylines and in some instances presenting to differing levels of Claim Leadership. Engage with team & key stakeholders; plan and assist in conducting "showcase" demonstrations to discipline leaders and other North American Claims Executives as required. Influence resources outside one's span of control; a builder of relationships, yet appropriately assertive in accomplishing the task at hand. Leadership experience a plus. Anticipated overnight travel of 25%-candidates will be asked to travel to other Client offices in US, potentially Canada.