AVP, Business Systems Analyst

Great people make great properties. As an owner, operator and developer of thriving retail centers in the nation’s top markets, Macerich offers opportunities to work, grow and develop your unique talents.


About the Role:

The Business Systems Analyst IV is a strategic leader responsible for driving Macerich’s solution development, process optimization, application strategy, and technology adoption. Acting as the primary liaison between business units and stakeholders, this role champions cross-functional collaboration, change management, and vendor relationship management to deliver efficiencies, automation, and improved quality of information. Combining strong analytical acumen, process innovation, business insight and some technical expertise with exceptional communication and leadership skills, the BSA 4 plays a pivotal role in advancing organizational effectiveness and enabling meaningful change.

The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

What You Will Do:

• Lead organizational process improvement initiatives, identifying inefficiencies and implementing optimized workflows or technology improvements. Assist with requirements gathering and data analysis in other areas on as needed basis
• Champion adoption of process changes and new functionality to improve accuracy, efficiency, and user experience across IT and business groups.
• Provide process documentation, training, guidance, and communication to ensure smooth transitions during system or process changes.
• Gather and translate business/user needs into process change suggestions, functional design specifications, including developer guidance.
• Stay up to date on industry trends and 3rd party add ons for apps in use throughout the organization to influence Macerich roadmap to assist in creating efficiencies or create better visibility into the business.
• Build and foster relationships with key business stakeholders and technology partners.
• Provide training and guidance to power users and notification to Service Desk when there is significant change in functionality to one of the supported applications
• Ensure that the functionality in the latest release for assigned Business applications are tested and compatible with the business groups process requirements, as well as keep informed on overall Yardi roadmap and development. Use data analysis to advocate for enhancements within the software with the vendor where needed to lead to process improvement and efficiencies. As well as persuading users to adopt additional functionality to gain efficiency and accuracy in transactions.
• Document and maintain standards, processes, and procedures for the applications and process improvements that the BSA is responsible for.
• Be well versed in Macerich Application landscape to question CRB changes that may impact the availability of Business Applications

The Employer retains the right to change or assign other duties to this position

What You Bring:

• Minimum of 5 years in a Senior BA/BSA type role with proven expertise in change management and process improvement. Real Estate industry or Accounting process improvement experience is a plus. Self-motivation to take initiative and master new tasks quickly. Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
• Demonstrated ability to balance strategic vision with hands on execution and effectively manage and switch between competing tasks, aligning individual efforts with the team's priorities. Maintains focus and ensures timely progress without sacrificing quality. Keeps managers and co-workers apprised of task status, collaborating and communicating transparently where appropriate.
• Demonstrated effective communication skills essential for this role; emphasizes collaboration and clear dialogue within the team and with other colleagues; engages proactively with peers, department members, and any relevant stakeholders to ensure adoption and change management; fosters a cooperative and transparent work environment; committed to providing timely responses to inquiries and requests, recognizing the importance of prompt and attentive communication in achieving team goals.
• Adheres to all company and department guidelines and operational processes, including project management, incident management, change management, and knowledge management protocols; possesses basic knowledge of risk management practices and maintains vigilant adherence to cyber and privacy requirements; ensures the integrity, confidentiality, and availability of information in alignment with organizational standards and regulatory mandates.
• Assumes a leadership role in spearheading change management initiatives within the organization. Independently develop comprehensive change management strategies, including effective communication plans, stakeholder engagement strategies, and training programs.
• Applies a strategic mindset and analytical acumen to assess and improve business processes. Utilizes a combination of industry best practices, data analysis, and stakeholder input to develop streamlined and efficient processes.
• Working knowledge of MS-Office, Visio, & Project/Task Management software.
• Must have working knowledge of core business applications/development environments, which would be focused in one or more of the following three areas:

• Experience with ERP system; Yardi Voyager or Elevate highly preferred
• Knowledge relevant to Commercial Real Estate or Accounting software and processes

Macerich’s Total Rewards:

• Best-in-class benefits with affordable employee contribution levels
• Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• 401(k) match with immediate vesting
• Ability to purchase company stock at a 15% discount
• 24 paid volunteer hours and employer charitable match
• Employee Assistance Program
• Career-development resources
• Comprehensive wellness program including a ClassPass membership
• And more…

At Macerich, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. To that end, we do believe in a healthy work/life balance and are proud to offer Remote Fridays for our Corporate offices.

The compensation for this position is determined based on several factors, including the candidate's experience, qualifications, and the specific requirements of the role. Final salary offers will be discussed during the interview process and will reflect the candidate's skills and the company's compensation structure.

Who We Are: Macerich is one of the country's leading owners, operators, and developers of major retail real estate (NYSE:MAC). Our high-quality retail properties in many of the most affluent and densely populated U.S. markets set Macerich apart. By bringing communities together, we create long-term value for our shareholders, partners and customers. As we work together to achieve our mission, our shared values drive our progress: Excellence, Relationships, Optimism, Integrity, Empowerment and Fun.

Macerich is an Equal Opportunity Employer committed to employing a diverse workforce. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.

Equal Opportunity Employer


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