Field Support Specialist

Job Title Field Support Specialist Location Raleigh, NC Duration 5+ Months Position Type Onsite Description This position will be involved in the investigation, diagnosis, and resolution of problems and incidents. Service components include routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols. Day-to-Day Field Support Performs site surveys, assessments, and physical inventories. Works with other analysts and specialists to resolve incidents and problems. Works with other analysts and specialists to perform changes. Performs installations of new equipment and infrastructure (cabling, switches, patch panels, VOIP, firewalls, routers, APs at customer locations). Ensures availability of proper equipment for site visits (tools, cables, hardware). Works with vendors for assistance with equipment implementations. Consults with clients and arranges site visits. Maintains standard approved IOS configurations. Hardware configuration – makes changes as needed. Continuously expands knowledge on services supported by the team. Administrative Duties (15%) Data management, inventory control and vehicle assignment responsibilities documentation. Maintain range of equipment inventory to support day-to-day operational field duties. Perform physical inventories as needed. Familiarity with NSWAN database and Remedy Asset database. Maintain equipment storage locations and assigned state vehicles as indicated in the DOA Motor fleet handbook. #J-18808-Ljbffr STI