eDiscovery Client Services Manager

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Job Description Details:The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, coordinate efforts from various resources, and ensure consistently superior service for client relationships in a fast-paced environment.Principal Job Responsibilities:Responsible for the hiring, training, development, and management of the assigned Client Services TeamAccountable for the overall success of the Client Services team and customer satisfactionServes as the primary liaison with key client representatives and owns the service delivery relationship for assigned projectsServes as the internal and external point of contact for projects and issue resolution across company functionsDrive overall client satisfaction through effective coordination and communication of client deliverablesPartnership with clients to establish best practices to meet specific needs and addresses prioritization issues that may ariseAdvise and execute on complex issue resolution through internal remediation processes to drive client satisfaction Participates in the planning and execution of project initiatives, drive process-improvement, and coordination of continual status updates on project objectivesEnsures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partnersManages and reports to clients on project budget, revenue forecasting, and financial statusDemonstrates leadership to both clients and internal partner to deliver project objectives professionally and with superior qualityWork with Operational departments to customize and continually enhance service qualityIn partnership with internal stakeholders, participate in the coordination, agenda, execution, and action items stemming from cadenced client business reviewsDevelopment of subject matter expertise relating to client-specific tools and softwareDevelop and maintain client relationships with key client contacts and act as an escalation point for client concerns and partnership on client initiatives.Desired Qualifications and Skills:A deep understanding of eDiscovery and litigation support which is typically the result of at least 5-7 years in relevant positions with law firms, corporate legal departments, or eDiscovery service providersProven leadership and staff development skills which help to motivate personnel and provide professional growth allowing them to assume additional responsibilitiesDemonstrated success in the management of multiple simultaneous projects.Oral and written communication skills to effectively provide confident leadershipStrong critical thinking skills with the ability to efficiently gather and process information required for problem solving and resolution in response to client inquiries, deadlines, and project managementPrevious client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to consistently meet client requirements.A solid understanding of the Electronic Discovery Reference Model, database design and management, data processing activities, and legal document review requirements.Education & Certifications:Bachelor's (BA) DegreeA graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) a plusRelevant eDiscovery or Project Management certifications preferredRelativity Certified Administrators strongly preferredWork Conditions: Able and willing to work for extended periods of time including evenings and weekends#LI-TP1 #RemoteThe Compensation range for this role is $130,000.00 to $145,000.00 USD annually and may be eligible for an annual bonus. Your specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Click here to learn about Epiq's Benefits.Epiq Leadership CompassBuilds Talented Teams Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results. Focus on employee engagement Build a strong talent pipeline Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. Build trust-based partnerships Nurture long-term relationships Remove collaboration barriers Celebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.SummaryLocation: USA-New York-NY-1166 Avenue of Americas; Chicago, IL; Beaverton, OR; Seattle, WA; Kansas City, MO; Tampa, FL; Atlanta, GA; Washington, DC; Phoenix, AZType: Full time