Service Manager

Build the Future with Us — EquipmentShare is Hiring a Service Manager At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Service Manager at our rental facility in Niagara Falls, NY, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics). Salary range: $75,000/yr - $105,000/yr Factors including past experience and location may affect final compensation rate. Schedule: Monday to Friday, 7:00 AM to 5:00 PM Primary Responsibilities As a Service Manager, you’ll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder. Coordination and supervision of quality performance of our equipment mechanics and service personnel Scheduling repairs for customer and company owned rental equipment Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business Promptly respond to and resolve customer inquiries, requests, complaints or other communications Employee training and development and maintaining a safe work environment Other duties, assigned as needed Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply Competitive compensation: Base salary plus Company Profit Sharing Plan Company provided truck Full medical, dental, and vision coverage for full-time employees 401(k) and company match Generous PTO + paid holidays Gym membership stipend + wellness programs (earn PTO and prizes!) Annual tool and boot reimbursements for those in applicable jobs Company events, food truck nights, and monthly team dinners 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities Access to industry leading diagnostic tools About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills and Qualifications Required Skills/Abilities: Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience. Strong interpersonal and problem solving skills. Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services. Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry. Superior customer service, teamwork and verbal/written communication skills Education and Experience: High School diploma, Trade school certificate preferred Experience in field service, maintenance and repair preferred Experience leading maintenance teams Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle Physical Requirements: Must be able to move, stand, stoop and bend freely Must be able to lift up to 50 pounds at times This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.