Facilities Coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Facilities Coordinator will provide essential support to the Site and/or Assistant Facility Managers with operational activities across maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, and occupancy services. You will proactively develop and maintain strong client relationships while ensuring that expected service levels are consistently achieved. This role requires a Subject Matter Expert in building positive client and vendor relationships while maintaining overall operations at a high standard of excellence. What your day-to-day will look like: Service Delivery Actively support an environment of teamwork, cooperation, performance excellence, and personal success Conduct daily walkthroughs to ensure a clean and organized office environment Respond to all work orders in a timely manner, ensuring KPI compliance and delivering excellent customer service Identify opportunities for improved operation and service excellence, making recommendations and conducting site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption Assist in the procurement of vendors and services as required Client Relationship Management Comply with all requirements of the client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service, as reflected by client feedback Coordinate site operations in accordance with all agreed policies, procedures and contract scope Additional Responsibilities Coordinate the delivery of site amenities which may include: fitness, food services, massage, transportation, support moves as required and act as the site key point of contact Provide coordination and support for events, meetings and conference facilities as required Perform other duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support Update and maintain accurate records and official documentation for the site/s including web pages and any other activities to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety Provide basic logistical assistance and implementation support to the Moves, Adds, and Changes (MAC) team during office reconfigurations Required Qualifications: Prior experience in facilities, property management, hospitality or related fields preferred Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous Proficiency in a range of information technology tools and platforms Excellent communication, organization and problem-solving skills Ability to work independently with little supervision and effectively deal with stressful situations Ability to occasionally lift, push, and move as needed for job duties Self‑motivated; confident, energetic and flexible Proficiency using generative AI tools and conversational search platforms to draft communications, analyze data, and streamline administrative tasks Preferred Qualifications: Experience with CMMS platforms and work order management systems Background in commercial real estate or corporate facilities environments Knowledge of preventive maintenance programming and asset management Experience coordinating vendor services and service provider relationships Understanding of Service Level Agreements, Key Performance Indicators, and client satisfaction metrics Location: New York, NY Work Shift: 10:00 AM to 7:00 PM Salary: $60,000 Estimated compensation for this position: 54,100.00 – 66,200.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Visa sponsorship: This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Benefits: Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Equal Employment Opportunity & Candidate Accommodations: Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Pursuant to Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Company Brand: At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. #J-18808-Ljbffr