Case Manager - Savannah Hall

Job Description

Job Description

Classification: Non-Exempt

Reports to: Assistant Program Director and Program Director

Location: Washington Heights, Manhattan

Status & Hours: Full-time with a regular daytime schedule that may include one to two evening or late shifts. Lantern staff may be asked to adjust schedules based on operational needs.

Who We Are: Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. Lantern was recognized as a Top 2025 Workplace by City & State New York.

About the Role

The Case Manager provides integrated counseling and case management services to formerly homeless individuals residing in supportive housing. This role focuses on helping residents stabilize their lives, maintain housing stability, and achieve their physical, emotional, vocational, educational, and social goals. The ideal candidate has solid clinical knowledge, is passionate about helping people, and has experience working with individuals impacted by mental illness, substance use, and other complex challenges. The Case Manager must be a proactive and creative problem solver who works well both as part of an interdisciplinary team and independently.

Where You Will Work: Savanna Hall is a supportive housing residence located in the Washington Heights/Inwood neighborhood of Manhattan. The program consists of 72 supportive housing units serving NY/NY III Population A and Population C single adults (young adults) transitioning out of homelessness. The residence operates under an OMH-funded contract.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Provide integrated counseling and case management services that effectively engage residents and promote health, wellness, personal growth, and housing stability.
• Collaborate with residents to develop client-centered, recovery-oriented service plans that identify short- and long-term goals.
• Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use.
• Make referrals and serve as a liaison with care coordination agencies, health and mental health providers, substance use programs, and employment providers to secure services.
• Actively engage residents through regular apartment visits, community outings, and escorts to appointments as needed.
• Develop safety plans for residents and work with the team to de-escalate and collaboratively manage crises as they arise.
• Assist in the development and implementation of groups and programs that meet residents' needs and foster an inclusive, respectful community.
• Develop and maintain confidential resident records documenting all relevant interventions, assessments, and correspondence with collateral services in accordance with mandated schedules.
• Collaborate with the Leasing and Compliance team to ensure housing stability.
• Participate in staff meetings, clinical meetings, and individual supervision to ensure best practices.
• Participate in a robust training program, including evidence-based models, to ensure the highest level of service is provided to residents.
• Perform other job-related duties as assigned.

Required Education and Experience

• Bachelor's degree from an accredited institution required, preferably in social work, sociology, or psychology; Master's degree preferred.
• Minimum of one year of experience working with single adults impacted by poverty, chronic homelessness, mental illness, substance use, and medical issues.
• Strong organizational skills and ability to manage a diverse caseload.
• Ability to work independently and as part of an interdisciplinary team.
• Ability to work under pressure, including in crisis situations, and flexibility with work schedule as needed.
• Track record of proactive, strength-based work with individuals and families.
• Experience with ETO or other electronic case management systems.

Preferred Qualifications

• Knowledge of HIV/AIDS, mental health, substance use, or chronic homelessness.
• Experience with evidence-based practices, including Motivational Interviewing.
• Bilingual (English/Spanish) preferred.

Work Environment: This position operates in a supportive housing site and works with individuals who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic health conditions.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. Occasionally, the employee may lift and/or move up to 5 pounds. Some responsibilities may include travel between sites, walking up to 0.25 miles, and carrying work materials weighing up to 8 pounds.

Note: Lantern Community Services provides equal employment opportunities to all employees and applicants. Lantern values the diversity of our clients, staff, Board of Directors, and partners, and is committed to building inclusive, vibrant, and just communities.