IDD Participant Services Coordinator

Job Description

Job Description

Job Overview:

We are seeking an IDD Participant Services Coordinator (Resource Coordinator) to support our mission in empowering adults with intellectual and developmental disabilities. The Resource Coordinator (RC) serves as the primary point of contact for participants, families, and program staff, ensuring person-centered supports and services are delivered in alignment with individual goals and needs. This role manages a growing caseload while maintaining high standards of quality, consistency, and communication across services.

 

This position supports participants enrolled in Wellspring’s day program services, ensuring continuity of care and consistent coordination across every environment in which a participant receives support.

 

In addition to core coordination responsibilities, this role carries a secondary focus on  Crisis Response and  Program Engagement , supporting participant safety, program stability, and a positive, inclusive environment.

 

Essential Duties & Responsibilities:

Resource Coordination

• Manage and coordinate services for a caseload of approximately 40–45 participants, ensuring alignment with ISP, BIP (as applicable), and individual goals
• Coordinate support for participants attending day-program services, ensuring consistency and continuity of care across all environments
• Review, manage, and oversee Incident Reports (IRs) for accuracy, compliance, and timely follow-up
• Communicate with participants and families regarding incidents, concerns, and service updates in a transparent and supportive manner
• Serve as a liaison between participants, families, Program Managers, and Case Management agencies
• Monitor participant progress toward goals and ensure timely, accurate documentation in internal systems
• Support ISP meetings, annual planning, and ongoing collaboration with case management teams
• Identify barriers to participation, safety, and goal achievement, and help develop solutions

 

Crisis Response & Program Engagement:

• Provide real-time support as part of the Crisis Response team during behavioral or emotional escalations
• Collaborate with Behavior Team and Program Managers to ensure consistent implementation of crisis plans and debrief processes
• Support participant engagement initiatives such as STAR of the Month and other recognition programs
• Contribute to a positive program culture through encouragement, recognition, and morale-building efforts
• Model calm, professional, and supportive behavior during high-stress situations

 

Key Competencies:

• Strong communication, de-escalation, and interpersonal skills
• Ability to remain calm and effective during high-pressure situations
• Strong organizational skills with attention to detail and follow-through
• Collaborative mindset with a commitment to team consistency and accountability
• Understanding of person-centered practices and positive behavior support strategies
• Passion for supporting individuals with diverse needs and promoting inclusion

 

Qualifications:

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field preferred.
• Minimum of 2 years of experience in developmental disabilities (DD) services, behavioral support, case management, residential services, or a related human services field
• Familiarity with Colorado's Medicaid Waiver system (HCBS-DD, SLS)
• Ability to obtain and maintain CPR/First Aid certification
• Valid driver’s license and reliable transportation, if travel between program sites is required.
• Must be able to successfully pass a background check and drug screen and obtain DOT Certification.

 

Benefits:

**One weekly work-from-home day after the probationary period. **

Medical, Dental, Vision and Life Insurance

• Health Savings Accounts
• Company Sponsored Retirement Plan
• Paid Vacation Time
• Paid Sick Leave
• Generous Paid Holiday Schedule

 

Wellspring Community is an equal opportunity employer. All applicants will be considered for employment without paying attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran, or disability status.