Patient Experience Coordinator & Financial Officer

Patient Experience Coordinator & Financial Officer

We are looking for a do-er. A get-it-done person. The kind of person everyone counts on because they are dependable, organized, fast, positive, and thrive in a busy environment. Our clinic is rapidly growing, and we are looking for someone who loves: staying busy, knocking out to-do lists, keeping things organized, talking to people, hitting goals and metrics, taking ownership, and being part of a winning team.

This role is perfect for someone who:

• Is energetic, bubbly, and highly personable
• Loves helping people
• Is comfortable discussing finances and payment options
• Enjoys sales and goal-driven environments
• Is fast-paced but detail-oriented
• Takes tasks to 100% completion
• Thrives under pressure and enjoys a challenge
• Loves being the operator that keeps things moving

This role is a blend of:

• Front desk operations
• Patient experience
• Scheduling coordination
• Financial conversations
• Administrative support
• Sales/conversion
• Marketing/community outreach
• Team support
• You will help keep the office flowing, organized, and operating at a high level while creating an incredible experience for our patients. Daily responsibilities may include:
• Greeting and checking patients in/out
• Answering phones with energy and professionalism
• Scheduling and managing appointments
• Responding to texts, emails, leads, and patient messages
• Helping new patients feel welcomed and confident
• Preparing financials, discussing care plans, pricing, and payment options
• Collecting payments and explaining charges, closing out charges and applying credits
• Insurance verification and benefits review
• Submitting referrals and authorizations
• Assisting veterans with Community Care referrals and paperwork
• Helping maintain organization and follow-through throughout the office
• Coordinating communication between providers, rehab, and front desk
• Managing to-do lists and operational tasks
• Supporting marketing events and community outreach
• Participating in weekly team trainings and growth meetings
• Jumping in wherever needed to support the team and patient experience

Experience in chiropractic, dental, or medical offices is a plus. Insurance verification experience is a plus. Sales/customer service experience is a huge plus but we are willing to train the right person with the right attitude and work ethic.

About our team: We work hard, play hard, and genuinely enjoy what we do. Our team feels more like family than coworkers. We are competitive, growth-focused, and passionate about helping people through chiropractic care. We pour heavily into our team and expect the same level of commitment and energy in return.

Schedule/expectations: This role requires flexibility and reliability. Current office coverage needs are:

• Monday: 7:15am7:15pm
• Tuesday: 9:30am7:30pm
• Thursday: 1:00pm6:00pm
• Friday: 7:15am5:15pm
• Saturday: 11:30am5:30pm

Flexibility is required as our clinic continues to grow and evolve. This means schedule and needs may change for required hours. We have some flexibility with those coverage hours, but need those hours covered most of the time. Our team also participates in:

• Marketing/community events
• Team cross-coverage
• Special projects
• Growth initiatives

This means we need someone who is willing to jump in and help wherever needed.

Pay: Hourly + Commission

Compensation: $20.00 - $27.00 per hour

What We Do:

At HealthSource Chiropractic, we don't just focus on chiropractic carewe prioritize the patient experience with a special emphasis on personalized care and well-being. We offer state of the art chiropractic treatments, personalized care plans, and holistic wellness services. When patients come to our clinic, they gain the power to reclaim their health and to get back to doing what they love pain free.

We offer comprehensive training and support to help our team succeed. To learn more about our exciting opportunity and then take the next step toward becoming a HealthSource team member today, simply contact us for more information.

Join The HealthSource Team And

• Be a part of the ever-growing team focused on blending personalized and customized chiropractic and wellness care in order to provide each patient with a unique treatment care plan!
• Access ongoing support and join a community of chiropractors, rehab specialists, billing specialist, and front desk specialists to enhance your skills and advance your career.
• Build a rewarding career with substantial earning potential
• Experience a practice environment that feels like home, with colleagues who feel like family.
• Spend your days in a professional, inviting clinic and foster meaningful connections with patients.
• Help patients achieve optimal health and wellness each day.