Laptop Refresh Technician

Thornton Tomasetti applies engineering and scientific principles to solve the world’s challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career.

Your Role

The Laptop Refresh Technician will need excellent organizational skills, excellent communication skills and ability to work and collaborate with the wider IT Team, who are based in the US, Canada, UK and India. As this role requires hands-on service, the position is on-site in our Manhattan, NY (Financial District) office. This role offers an excellent entry point into IT support, providing valuable hands-on experience and exposure to a broad range of IT disciplines. This position is Monday through Friday shift, 8am – 5pm in our New York City office.

What You'll Do

• Prepare, image, and configure new laptops according to company standards.

• Migrate user data and settings from old devices to new laptops.

• Schedule and coordinate laptop deployments with employees and departments.

• Collect, inventory, and decommission old laptops following security protocols.

• Install necessary applications and updates on new devices.

• Provide first-level support during and after deployment to ensure user satisfaction.

• Document asset transfers and update the inventory management system.

• Work closely with the IT team to troubleshoot deployment issues.

• Ensure compliance with company IT security policies throughout the refresh process.

• Must be able to work independently at times with limited supervision.

• Have excellent customer service skills, be willing to take ownership of a ticket, and engage other departments if necessary to resolve.

What You'll Bring

• College degree in any IT Discipline or 2+ years equivalent work experience.
• Familiarity with Windows 10/11, Microsoft Office, Active Directory, and imaging tools (e.g., SCCM, MDT, or similar).
• Basic knowledge of hardware setup, software installation, and basic troubleshooting.
• Excellent organizational, communication, and customer service skills.
• Ability to lift and move equipment as required (up to 25 lbs)
• Ability to work independently and in a team environment

Compensation

The rate for this position generally is $26 - $31 hourly. This range is a good faith estimate provided pursuant to the New York Pay Transparency Law. It is based on what a successful New York applicant might be paid and assumes that the successful candidate will be in New York or perform the position from New York. Similar positions located outside of New York will not necessarily receive the same compensation. Actual pay rates may vary from the range, as permitted by New York Equal Pay Transparency Law. Compensation offers will be based on various factors, including operational needs, individual education, qualifications and experience, work location and comparison to employee already in the role, as well as other considerations permitted by law. A potential new employee’s pay history will not be used in compensation decisions.

Benefits

Depending on your employment status, benefits may include:

• Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits

• Flexible Spending Accounts for Medical and Childcare

• Paid Time Off, Family Leave for New Parents, Volunteer Time

• Tuition Reimbursement

• Commuter Transit (where available)

• 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments

• Fitness Reimbursement

• And other various wellness, diversity/inclusion and employee resource programs and initiatives

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Thornton Tomasetti is proud to be an equal employment workplace. Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

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