Wellness Coordinator

Job Description

Job Description

Job Summary

The Wellness Coordinator is a hands-on supervisory member of The Aster LA & Fitness team, supporting the Membership Manager in advancing the Club’s operational, membership, and revenue objectives. This role plays a key part in driving membership acquisition and retention, expanding wellness programming, and increasing member engagement across group fitness, Pilates, and our wellness platform. Blending sales strategy, team leadership, and direct service delivery, the Wellness Coordinator helps cultivate a dynamic, relationship-driven wellness experience that reflects The Aster’s commitment to personalized service, community, and exceptional member value.

KEY RESPONSIBILITIES

Member Experience & Luxury Service

• Deliver a consistently elevated, personalized, and highly attentive member experience throughout every interaction.
• Know members, understand their interests and goals, and create meaningful personal connections that increase engagement with the Studio and Club.
• Anticipate member needs and resolve service issues quickly, professionally, and with appropriate follow-through.
• Ensure instructors, trainers, coaches, and other Studio personnel understand that hospitality, recognition, presentation, and personal attention are fundamental components of service delivery.
• Maintain an active and visible presence in the Studio rather than relying solely on transactional or administrative interaction with members.
• Identify opportunities to exceed expectations through thoughtful personal attention, introductions, recommendations, follow-up, and recognition of individual member preferences.
• Protect member privacy and demonstrate professional discretion at all times.

Studio Programming & Service Delivery

• Support the Studio Manager in executing programming for the assigned Studio(s).
• Maintain current expertise in relevant disciplines, techniques, equipment, industry developments, and member expectations.
• Personally provide classes, private training, coaching, treatments, or other Studio services consistent with qualifications and the Studio operating model.
• Support the development of compelling classes, workshops, events, private services, and experiences that distinguish The Aster LA from traditional fitness facilities.
• Promote participation and proactively introduce members to appropriate Studio programs and services.
• Monitor participation, utilization, member response, and program effectiveness and communicate opportunities for improvement to the Studio Manager.
• Maintain high standards of instruction, hospitality, safety, presentation, preparedness, and professionalism.

Studio Operations & Business Performance

• Support the Studio Manager in operating the Studio as a business unit, understanding its revenue, expenses, labor productivity, participation, utilization, and financial objectives.
• Execute established strategies designed to improve participation, profitability, productivity, and member value.
• Maintain accurate operational information and assist with reporting on participation, revenue, labor, expenses, and other Studio performance measures.
• Support scheduling, administrative functions, inventory management, purchasing, expense control, and other daily operating requirements.
• Maintain regular oversight of equipment, supplies, furnishings, and Studio conditions.
• Immediately communicate maintenance, cleanliness, safety, equipment, or presentation deficiencies and follow through until resolved.
• Identify opportunities for additional revenue, improved utilization, operational efficiency, and stronger member participation.

Team Leadership & Supervision

• Provide visible leadership during assigned shifts and maintain consistent execution of Studio and Club standards.
• Reinforce a service culture in which technical excellence is combined with luxury hospitality and individualized member attention.
• Support the Manager with performance evaluations, coaching, and feedback by sharing observations and communicating personnel-related concerns as appropriate.
• Provide operational support with recruiting, onboarding, scheduling, and the ongoing development of instructors, trainers, coaches, and other assigned personnel, escalating performance or personnel concerns to the Manager as needed.
• Maintain appropriate documentation related to certifications, training, attendance, performance, and policy compliance.
• Support the development of a capable Studio team that expands program capacity while allowing the coordinator to dedicate progressively greater attention to supervision, member relationships, service excellence, and Studio growth.
• Ensure compliance with Club policies and applicable certification, safety, operating, and regulatory requirements.

Membership Growth & Retention

• Work collaboratively with the Membership team to position programming as an important component of The Aster LA membership proposition.
• Develop relationships with current members that increase participation, satisfaction, loyalty, and retention.
• Participate, as scheduled, in prospect tours, demonstrations, orientations, trial experiences, and membership events.
• Communicate Studio offerings with confidence and enthusiasm and help prospective members understand the breadth and quality of The Aster LA wellness experience.
• Support programming and experiences that provide prospective members with compelling reasons to join the Club.
• Recognize opportunities to introduce members to additional Studios, programs, instructors, and Club experiences.
• Understand that every member and prospect interaction can contribute to retention, referral, reputation, and new-member acquisition.

Club Collaboration & Leadership

• Collaborate effectively with other leaders such as Membership, Marketing, Food & Beverage, Events, Housekeeping, Engineering, and Club leadership.
• Encourage members to experience the complete breadth of wellness and fitness rather than limiting participation to a single option.
• Support Club-wide programs, events, activations, and member initiatives as assigned.
• Maintain awareness of the broader Club experience and communicate conditions or service deficiencies requiring attention, even when outside the coordinator’s immediate space.
• Contribute actively to the energy, culture, community, and hospitality of The Aster LA.

QUALIFICATIONS 

• Professional certification or demonstrated expertise appropriate to offerings at The Aster LA. 
• Minimum of two years of relevant experience in sales, fitness, wellness, athletics, hospitality, private clubs, or other service-intensive membership environments, with a demonstrated ability to drive revenue growth, membership development, and wellness programming participation.
• Prior supervisory or team leadership experience preferred, with the ability to coach, motivate, and support instructors, trainers, coaches, and other team members.
• Strong understanding of luxury hospitality, personalized service, and relationship-based member engagement, with the ability to deliver high-quality services within the assigned discipline when needed.
• Knowledge of the local market and an established professional network across industries, including film, television, music, media, and culinary, preferred.
• Working knowledge of scheduling, operational administration, financial performance measures, and productivity management.
• Entrepreneurial, service-driven, and forward-thinking approach, with strong organizational, communication, leadership, and interpersonal skills.
• Ability to prioritize, delegate, solve problems, adapt to changing business needs, and consistently follow through on commitments in a fast-paced environment.
• Professional, confident, and approachable demeanor, with the ability to engage effectively with members, prospects, colleagues, and Club leadership.
• Strong attention to detail and the ability to proactively identify service, operational, and presentation issues that may affect the member experience.
• Flexible schedule, including evenings, weekends, holidays as needed.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions.

• Work is performed primarily indoors within fitness, wellness, athletic, office, and other Club environments, with temperatures generally controlled by environmental systems.
• Ability to move throughout the Club to supervise operations, interact with members and associates, attend meetings, and participate in events, including frequent periods of standing and walking.
• Requires the ability to maneuver efficiently between simultaneous activities and responsibilities, with physical demands varying based on business needs and Studio assignment.
• Physical activities may include prolonged standing or walking, sitting, bending, repetitive motions, demonstrating exercises, and lifting or moving equipment appropriate to the assigned discipline. Must be able a minimum of 15 pounds occasionally, with additional requirements depending on assigned duties.
• Requires adequate mobility, visual acuity, and the ability to communicate effectively through speaking, listening, and hearing.