MEDICAL SUPPORT ASSISTANT (ADVANCED)

Advanced Medical Support Assistant

The Advanced Medical Support Assistant (MSA) position provides medical administrative support to the Surgical Service and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations of the clinic. Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending documents to scanning. The incumbent responsible for coordinating information and actions related to patient care services on the phone, including, but not limited to the following:

• Familiar with the MSA related VHA Directives for: Outpatient Scheduling Processes and Procedures, Process for Managing Patients when patient demand exceeds current clinic capacity, priority scheduling for Surgical Services and Inpatient hospital care.
• Knowledge of patient eligibility for VA medical care, priorities for care, release of information, HIPPA laws and the Medical Fee Basis programs.
• Performs duties including, but not limited to: updating demographic information, updating BMS Whiteboard, collecting insurance for third party collections and processing patient movements.
• Must demonstrate technical expertise in the use of multiple systems (i.e Vista and GUI) and current computer technology.
• Skills in compiling readily available data from prescribed sources.
• Schedules appointments and utilizing the electronic Waiting List in a timely manner.
• Possess working knowledge of inpatient and clinic processes and services.
• Provide administrative support to variety of staff and other members of the interdisciplinary team.
• Must provide excellent customer service and must adhere to VA local, National and Service policies and procedures.
• Performs other clerical duties in the Surgical Service as assigned.

Work Schedule: Monday - Friday 7:30am-4:00pm

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad-hoc available

Functional Statement #: 62678-F