Customer Support Representative

Job Description

Job Description

Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Support Representative to work at a premier manufacturing client in Johnston, IA. We’re here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We’ll help you get where you want to be.

Pay Rate: $19.50/hour (2-year Contract) - WEEKLY PAY!Shift: 7am - 6pm CST, Monday - Friday, 8am - 12pm CST, Saturday. Schedule may include occasional holidays and overtime. Candidate must be available to work any 8-hour shift within these hours.Why you should apply to be Customer Support Representative:

• Competitive pay rate with eligibility for retention bonuses after 6, 12, and 24 months and successful assignment ($1,000 each)
• Potential pay increases at 6, 12, and 24 months of employment
• Opportunity to gain experience with a leading organization in the manufacturing industry
• Safe and supportive workplace culture with ongoing training and development

What’s a typical day as Customer Support Representative? You’ll be:

• Providing advanced product and service information and responding to complex customer inquiries
• Recording and processing custom/special orders, coordinating delivery with relevant teams
• Addressing advanced issue escalations promptly and securing managerial approvals when needed
• Initiating calls to customers to build new relationships and act as a first point of contact for resolving queries and complaints
• Scheduling follow-up actions and entering information into the CRM system to support customer retention and business development
• Conducting customer interviews using complex sales scripts to clarify requirements and collect client needs
• Delivering exceptional service to encourage continued use of products/services
• Ensuring compliance with organizational policies, procedures, and regulatory standards
• Participating in training and development to build your capabilities and industry knowledge

This job might be an outstanding fit if you:

• Have post-secondary non-tertiary education
• Possess experience ranging from 1-3 years
• Are customer-focused and skilled at building rapport and loyalty
• Can leverage digital communications and master service conversations
• Are comfortable navigating customer challenges and engaging in compelling sales discussions
• Understand buying influences and can manage buyer indifference
• Are available to work any 8-hour shift within the stated support hours, including occasional holidays and overtime

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Support Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.